Revill Mowers Ltd Reviews 

324
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I ordered a new blade for my EGO mower. The wrong part (very similar but with a one digit difference in the part code) was sent out by mistake. After I had emailed them, Revill immediately sent out... See more

Company replied

Rated 5 out of 5 stars

I needed spares for my Westwood ride on tractor mower. The damaged part (drive belt tension arm) is hard to identify. After a helpful telephone call, I sent a picture from my phone. Parts were ordered... See more

Company replied

Rated 5 out of 5 stars

The drive cable broke on our Cobra petrol mower so that the drive wheels could not be engaged. We struggled to find a replacement, but then came across Revill Mowers Ltd in Gloucestershire. A phone ca... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always from Revill Mowers. We have bought several EGO products from them over the last few years, and when our EGO mower needed spare parts contacted them. It was immediately ava... See more

Company replied

Company details

  1. Lawn Mower Shop
  2. Garden centre
  3. Lawn mower repair service
  4. Machine Maintenance
  5. Machine Repair Service

Written by the company

Based in the Forest of Dean, Gloucestershire, we are qualified specialists in lawn mower spares, garden machinery & turf care equipment. We are dealers for some of the worlds leading manufacturers including Cobra, Cub Cadet, EGO, Etesia, Hayter, Husqvarna, Toro and Westwood. You’ll find our showroom located in Tufthorn, on the outskirts of Coleford, in the Forest of Dean. Expert advice; qualified staff with over 30 years in the trade. Visitors welcome at our fully stocked showroom. Modern workshops for repairs and servicing. Spare parts department. We can offer sales, servicing, repairs and replacement spare parts for lawnmowers, mowers, garden tractors, ride-on mowers, lawn tractors, brush cutters, strimmers, trimmers, hedge trimmers, chainsaws, rotavators, cultivators, garden blowers, garden vacuums, garden shredders, trailers and all other types of garden machinery - whether for domestic or professional use. Offering Lawn Mower and garden machinery sales, service and repairs in Gloucestershire, Forest of Dean, Monmouthshire, Gwent, Herefordshire, South Gloucestershire, Avon, Wiltshire, Somerset, South Wales, Worcestershire. As well as this garden machinery spare parts and sales website, Revill Mowers also have a dedicated Cordless (Battery) Machinery website: www.revillcordlessgardens.co.uk and a dedicated robotic lawn mower website: www.revillroboticmowers.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

324 reviews

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4.8

All reviews

(324)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service a chap named George helped…

Good service a chap named George helped me with some part numbers i had he was great help and knew what he was talking about which really helped.Delivery time was not the best longer than i expected i did email to ask about delivery and was emailed back within the hour so good service part came next day and was perfect so thank you all at Revills.

8 September 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Matt helped me to find a part for my…

Matt helped me to find a part for my Lawnflite mower and went above and beyond to speak to them directly so that we could order the correct part.
I was really impressed with his help and would strongly recommend them.

28 August 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your kind words, I will pass this review on to Matt. Please help spread the word about Revill Mowers!!

Rated 5 out of 5 stars

Cobra long handle hedge trimmer.

Phoned as item I needed was not on website. Within 10 mins appeared on website. Ordered and received within 2 days. Excellent service and help, thank you Revill Mowers.

18 August 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Our website is a work in progress, thank you for giving us the opportunity to put the required part online.

Rated 5 out of 5 stars

great service

efficient, fast, helpful, brilliant service. thank you

30 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your kind words. Please tell your friends about us!

Rated 5 out of 5 stars

The Item I ordered was discontinued but…

The Item I ordered was discontinued but Charmaine kept on top of it until she had a replacement and kept me up to date by phone throughout. I wish customer service was always like this

29 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your kind words!

Rated 5 out of 5 stars

I’m very happy with the product

I’m very happy with the product, postage very quick . I would use revill mowers again for parts.

27 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

We look forward to dealing with you again! Thank you for your custom.

Rated 1 out of 5 stars

Unfortunately had a really bad…

Unfortunately had a really bad experience, delivery was late, despite requesting and being assured of next day delivery, but to compound matters required parts were not included which meant another 4 day delay and more costs.
What was worse was the lack of customer service, no apologies, no communication.

27 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

All we can do is apologise for the confusion in what parts you required. We sent the order out with free postage as way of apology.
As for next day delivery, I'm sorry that you got that impression but it is not something that we guarantee as it is out of our hands. We order the parts immediately with our suppliers but then rely on them to dispatch the goods. Even without the COVID situation we also cannot guarantee that couriers/royal mail will deliver in the promised timescale.
We did our best, we're sorry on this occasion that it wasn't good enough.

Rated 1 out of 5 stars

I made the order on July 8

I made the order on July 8, but still have not received the goods and there is no information about my order.

20 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Your order was refunded on July 9th as you were unhappy that we had to order the parts you required direct from the supplier as we did not have them in our stock. The money should be showing in your PayPal Account. We replied to your email on July 9th also to inform you of the refund. If your refund is not showing then please contact us.

Rated 5 out of 5 stars

Excellent service and although I have…

Excellent service and although I have had to return the item as it was the incorrect part the returns process was straightforward. Communications could have been a little better but overall excellent service.

10 July 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your comments, taken on board your note about communications, this will be reviewed.

Rated 5 out of 5 stars

Great service

Your website is easy to navigate, found the part needed, you sent the correct part, part fitted, lawn cut, happy days! Seriously, very pleased with your set up and service and will use you from now. Thanks

28 June 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your kind review, we look forward to receiving your custom again soon!

Rated 5 out of 5 stars

Delivery covers NI

Mower parts ordered and delivery cost cover postage to Northern Ireland and delivery was on time.

21 June 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

We're happy to hear your order arrived safely, thank you.

Rated 5 out of 5 stars

I just received an email to ask to rate…

I just received an email to ask to rate Revill Mowers which I am so thankful for as I tried to write one on my return from them but was unable to.

I want to start by saying a massive thank you for their help on the telephone twice prior to my purchase and the easy process/purchase of my item during these strange times. I spoke to 2 different people and both were as helpful as one another.

Thank you again, I will and have recommended you already and will definitely use you in future.

16 June 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your kind words and thank you for helping to spread the word about Revill Mowers!

Rated 5 out of 5 stars

Excellent service

Excellent service, got our part 2days later.
One complaint is your postage charge to Scotland, horrendous it was only a small envelope and £10 +., if I wasn’t desperate for the part I would not have ordered it.

10 June 2020
Unprompted review
Revill Mowers Ltd logo

Reply from Revill Mowers Ltd

Thank you for your review, we are glad you received your part promptly. We take on board your comment about the postage charge and will review this. Unfortunately suppliers have increased their delivery charges at this time.

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