Reward Gateway | Edenred Reviews 

11,966
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and staff, highlighting their professionalism, empathy, and willingness to go above and beyond to resolve issues promptly. Many found the user experience easy, quick, and straightforward, making services like voucher redemption smooth and efficient, often exceeding expectations. However, some customers also noted difficulties with the website and platform, citing issues like vouchers not working as expected or a lack of clear warnings. A few people experienced an outdated system, problems with data entry, and found certain support interactions unhelpful or lacking compassion.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, intuitiveness, and... See more

Service

Consumers find service to be positive, with many describing it as first-class, amazing, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Purchased an Instant voucher on the basis that I have used it at B&Q before with no issues. However, based on the items I wanted, it appeared these were not sold directly by B&... See more

Rated 5 out of 5 stars

Big thank you to the lady I spoke to over the phone and Spas who email me to give me the update soon after New year. They are incredible people. I am overwhelmed by the support you provided. It's much... See more

Rated 5 out of 5 stars

I am really excited with the services of Reward Gateway. My account was compromised an authorised giftcard purchase of £519.75 I contacted them to cancel it and refund the money to my card. They pro... See more

Rated 5 out of 5 stars

Reward Gateway live and breath employee satisfaction. They invest in their own people, who inturn pass that on to us the Client - we have a great relationship with out account managers who always go... See more


Company details

  1. Software company

Written by the company

Since 2006, Reward Gateway | Edenred has been right by the side of the world's most innovative HR professionals and business leaders, giving them the tools and products they need to engage their people and achieve company goals. As a culture- and client-driven organisation, we empower more than 10 million employees to support, appreciate and connect with one another to make the world a better place to work. Our unified employee engagement hub provides the best of recognition, reward, wellbeing, surveys, benefits and discounts that support talent acquisition, retention and values-driven growth. As part of the Edenred Group, we also share in a global ambition to bring more "joie de vivre" into the world of work – the small, positive, everyday moments that help people feel valued, supported and able to thrive.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

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No recent history of asking for reviews

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4.3

All reviews

(11,966)

297 reviews in the last 12 months

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Rated 4 out of 5 stars

handy and easy to use

My experience using this website has been very positive. It is handy and easy to use, with multiple options available. I also appreciate the quick responses, which make the overall experience smooth and convenient.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service & Great Portal

I use this service several times a week. It is quick and easy to use. What I also find is that should you have a query and log it the response is almost immediate which makes a pleasing change from most companies. Highly recommended.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Engagement is everything

We've been with Reward Gateway for nearly a year and cannot praise the platform and teams enough! Everything is so easy to use - our employees love having everything to do with their benefits in one place. We're sitting at a 95% login rate - people are using e cards to celebrate each other and the recognition is a success. The RGER live events are amazing and you can really feel the teams passion for everything to do with engagement. I'm excited to see what else is coming!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

We’ve recently implemented Reward Gateway

We’ve recently implemented Reward Gateway as part of our benefits offering, and the experience has been excellent from start to finish. The platform itself is very user-friendly, making the setup and rollout far smoother than we initially expected.

What really stood out was the level of support from the Reward Gateway team. From the very beginning of the build process, through to launch, and even in the ongoing support afterwards, they have been incredibly responsive, knowledgeable, and genuinely helpful.

As an HR team, having that kind of partnership makes a huge difference, and it gave us real confidence throughout the implementation. We would highly recommend Reward Gateway to any organisation looking to enhance their employee benefits and engagement offering.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Reward Gateway has proven to be an…

Reward Gateway has proven to be an exceptional partner in evolving our business's benefits, discount, and cashback offerings.

Since our launch in February 2026, we have achieved a fantastic engagement rate of 86%. This level of adoption is particularly impressive given that a significant portion of our headcount comprises offline workers, who can often be harder to reach with digital platforms.

The platform's user experience is simple and intuitive, allowing colleagues to navigate the site and access the benefits they want quickly and efficiently.

Crucially, Reward Gateway has provided our business with the necessary tools and capabilities to significantly enhance our recognition programs and increase overall employee choice.

The support from the Reward Gateway team has been outstanding; they are extremely helpful, and we are delighted to be partnering with them.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Reward Gateway is an amazing way to save money.

Reward Gateway is an amazing way to save money in today's expensive world. The app and website are both easy to use, even at the last minute on the way to the till. Any issues are quickly actioned by the experienced and knowledgeable customer service team in an friendly and helpful manner. I never buy anything now without checking the Reward Gateway first.

20 April 2026
Unprompted review

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