Rezide Group Reviews 10

TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

10 reviews

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Rated 5 out of 5 stars

Property sale

Zac ,Maggy and the rest of their team did a great job in marketing our property. Always helpful and professional. Good follow up after viewings. Would not hesitate to recommend.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Not a Buyers friend

What on first glance seemed a very professional, well run company soon showed it’s true estate agent colours ; as a buyer the Offer process really seems to be lacking !!! No real constructive dialogue, two way street ; just ‘ what’s your offer’ , ‘Vendor says no’ , Do you want to increase’, ‘ Vendors have other offers ‘ Do you want increase ‘ , ‘if not we wish you happy hunting’ , absolutely no help to buyers not even a call to say the seller is potentially accepting an offer are you out ? , just interested in their potential commission ! Spend your money elsewhere with a business interested in both the seller and the buyer!!! I will treat differently next time if they have a property of interest , hopefully I don’t have too. Glad the stereotyping of this business has progressed ! NOT ! 🤷‍♂️🫣😢

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Rezide have been brilliant throughout…

Rezide have been brilliant throughout selling my home and were always contactable, swift to respond to queries and helpful and friendly. I would highly recommend them to friends and family and I would definitely use them again. Special thanks to Sarah and Jake who made the process easy.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service sold us a flea pit

Came to view the property in August. Asked if boiler was working was told yes. Asked to view garage and was told we couldn't as the owners' belongings were in there and there was no way to get in. Moved in last week, house was freezing, no hot water, boiler totally broken, water was not switched on at all due to leaking tap. Garage roof had totally caved in so not fit for purpose and there was water in the bedroom wall due to leaking roof. Called rezide immediately and was told to deal with it through solicitor, no care given whatsoever after they had our money. House was filthy too. Shocking company.

2 December 2024
Unprompted review
Rezide Group logo

Reply from Rezide Group

Dear Tracy

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.

As an estate agency, we act as intermediaries between buyers and sellers and provide information based on the details disclosed to us by the property owner. We understand how disappointing it must have been to encounter these issues, and we regret that you feel let down.

Regarding the boiler, the working condition of systems like hot water, heating and electrics is typically a matter for independent surveys or specialist inspections conducted as part of the buying process. We note that no survey took place.

Unfortunately, we were not able to access the garage. If you wanted to view the garage, we would have been happy to arrange a second viewing before exchange of contracts upon your request.

As soon as you alerted us to these issues, we rearranged our schedules, cancelled appointments, and came out immediately to assist you with these matters and we are sorry if you feel our efforts were not sufficient.

Kind regards,

Zachary Oldershaw
Director
Rezide

Rated 5 out of 5 stars

Great Service

After almost no viewings in 6 months with our first estate agent we changed to Rezide and had a completely different experience. We sold quickly and everything went very smoothly. Would highly recommend Zach, Valerie and Sarah, a great team that kept us updated and made the selling process very easy. My only regret is that we didn’t go with them 6 months earlier!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

An example to other agents out there!

Zach Sarah and Val helped my both buy and sell when moving from Barrow to Mountsorrel.
The team were hard working, kept me up to date at all times, and really put the effort in with viewings and chasing my buyers.
A really lovely, small business, and it was a pleasure working with them. Compared to experiences I've had with other agents, Rezide were great!

2 February 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing Service

Absolutely awful experience with this estate agency, a family member had put in an offer for a property that Rezide group had advertised, The offer was above the asking price, had no response from any employees, continuous chasing from our end just to be told " we don't have a response yet" for the past 3 weeks and now to be told your offer has been rejected but "we don't have a reason why". i had an unfortunate encounter of dealing with a member of staff that went by the name of "Sarah" who was very abrupt and rude. I have dealt with other Estate Agency's who have acted in far more professional manor, Extremely disappointing.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Efficient from start to finish. We found Zach and the team really…

We found Zach and the team really helpful when we sold our house last October. Zach was always on the end of the phone whenever we needed him. He also ensured that he would do our house viewings himself rather than using someone else. We felt comfortable to pop out for half an hour whilst he showed prospective buyers around. We felt that Zach valued our property fairly and also the team helped to push up the final offer after we asked them to. Our house was only on the market for a week when we got our first offer and then we had 2 more competitive offers in the second week. I would recommend Roy Green estate agents to anyone.

9 March 2021
Unprompted review
Rated 5 out of 5 stars

Good move

Zac was very helpful and kept us up to date from first viewing to moving in.

We would recommend Roy Green Estate Agents to anyone looking for a stress free move.

8 February 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous :) We sold and purchased through Zachary…

We sold and purchased through Zachary at Roy Green last year . We were super impressed by his professionalism and hard work from start to finish . This was just after the first lockdown when restrictions were still tight and he made sure everything was completed with covid safety in mind . He was most importantly calm when we were flapping during some of the negotiations and he had great links with solicitors to help smooth the process.
Personally I would not sell my house with anyone else.

27 January 2021
Unprompted review

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