Rhino Car Hire 

Awful customer service. Mis-advertised car size and next to no response from customer service. Avoid at all costs

SCAM COLLUSION - AVOID!
Booking was easy and the price seemed OK although they tell you a low price but then scare you into buy additional insurance cover. So I paid for 'peace of mind'.
Rhinocar are just a trawler website for actual car hire firms - my booking at Girona airport was with Goldcar. At the desk the guy said I should pay for 'super relax' insurance cover. I tried to explain that I already paid for this but when I tried to prove to him the Rhinocar hire voucher unhelpfully doesn't state it.
Goldcar ripped me off in various ways - separate review.
On return I complained to Rhinocar who did respond prompty but basically said my problem was with Goldcar, I need to go to them. I will do that but my problem is that Rhinocar are colluding with these sharks by not making clear what you have or haven't paid for and what you are due to pay at the counter.

These people mislead you to believe you are renting from a real rental firm . Then you get a confirmation that you were booked through them and their company is registered in Ireland where you can,t touch them ..
Real crooks ..Just try and get your money back when you cancel

Fantastic service from a company with 24 hour immediate support when I needed it so glad I chose this company will be my go to for car hire overseas
I received exactly what I expected in Spain
Thank you Rhino

Hands up the best car rental service I have experienced till now. I changed by booking twice, they were always available to find best options for me. A refunded amount I was expecting from them was credited to my account very fast. They make huge difference in the car rental market which is not famous for its credibility or efficiency. 5 stars from me.

Fantastic rental in Orlando. Really great experience. Lovely transit for 8 of us. Van was practically new! Will be using again on our next holiday.

Me and my family used Rhino a number of times and was surprised with their low rating , however when reading the reviews with low ratings I could see these weren’t really justified. I’ve just used them to pick up from Larnaca Airport on 6th August and again had an excellent service . Got exactly what I paid for .

I have to be honest, after reading the reviews here, I almost didn't book a car from Rhino. I usually use Europcar, as until a little while ago, they had a site near us, which made pick up and drop off super easy, but I was advised by a friend to try Rhino Car Hire. I'm so glad I did! I'm not sure why people are complaining here. We had a great service from start to finish, from the people we dealt to book, and answer queries, to the car we hired. Pick up and drop off were easy. All perfect. Really happy and will definitely use them again.

(I would say my only complaint are the Trustpilot complaints here! They made what could have been a quick and simple choice, agonising. More fool me for being led by other people's moans!)

Dropped my car off earlier at the airport excellent service couldn’t fault them, would use them again and recommend them to family and friends

I recently made a booking to collect a car from the Munich central station. We were delayed getting to the rental agency for various factors and got there a hour and 15mins late. Only be told that that our booking was cancelled under the no show rule.

At NO point did Rhino or Europcar contact us to find out if we are on our way.

We ended up booking another car at more than double the prize that was paid to Europcar.

When I contacted Rhino about getting a refund they just maintained that based on their general terms and conditions I will not get a refund. They made no effort to even remotely meet me halfway or take my case in to accounts.

So essentially Rhino made money… then Europcar made more money by renting our booked car to someone else and then made me book another another car. Win win situation for the rental companies.

I would never use Rhino care hire ever and will never recommend them either.

I have used Rhino Hire numerous times over the years and found them to be pretty good. Not any more. If you have a problem, you can't call them or email them. All of the email addresses have been switched off.
We had a few issues on a recent trip to South Africa with incorrect and inappropriate car being provided. I have had to write and old fashioned letter to their UK listed office but haven't heard a peep out of them.

Worst customer “service” ever!
Forgot my drivers licence and we wanted to change the main driver to my husband who was added as the second driver. First of all there was no phone number available so we had to use the live chat. There they told us they cannot make any amendments to the booking and that it clearly stated to bring a drivers licence. Super unhelpful and unfriendly staff who are clearly drilled to repeat generic phrases. No service whatsoever, all we wanted to do is change a name but they just wouldn’t do it so we lost £150 and couldn’t get the car. Horrendous company who is clearly doesn’t care about their customers at all. Worst experience yet.

I don't know why there's so many negative reviews as we having nothing but praise for Eddie and the whole process of booking with Rhino cars. Easy booking system,found their car hire prices to be very reasonable and our car was excellent...looked brand new. I would not hesitate to book with Rhino again as they have my confidence in knowing I'll be getting a great car at a great price.

Good customer service...vehicle was immaculate and everything was to expectations and high standards

Easy to use booking system and good prices. Had a slight hiccup at the rental desk with my booking, but a quick call to the help desk at the airport terminal and all was resolved enabling us to pick up the car and start our holiday.

Price competitive, straightforward at airport. Opted for full to full in fuel so no extra charge . Used several times from Paphos airport.

Got exactly what we paid for , no hidden extras . Pick up and drop off at Larnaca airport.

Terrible user experience and customer service. This company does nothing to benefit you or the car rental business as a middle man. If you run into an issue you’ll have to dance around their terrible customer service. Full of dark patterns to skim money as a middle man.

Found this third party trying to filter search results for an all wheel drive vehicle. This completely misled me to believe I reserved an all wheel drive through them at Thrift only to find out upon arrival I did not have an all wheel drive reserved and had to pay additional money.

Secondly, I shared an expected pick up time at 10pm when my flight landed, however unbeknownst to me Thrifty closes at exactly 10pm. Rhino Car Hire did not share this information with Thrifty and I ended up paying an additional day that I did not have the car. If Rhino Car Hire can’t even share my details with the rental agency then they have no business being a third party and need to get out of the business.

Booked a SUV with this firm early November 2021, 4 months ahead, for a month in Saudi Arabia. Less than a day before pickup on 1 March the supplier AVIS cancelled the booking initially without explanation, later 'because they had no cars available'. We would not be charged they stated. But we already had paid in full (£1044) on 24 February.
The same happened to our travel companions who also had their booking suddenly cancelled and not refunded.
The AVIS office in Jeddah does not seem to exist, the Head office in Riyadh does not respond, AVIS main Customer Service refers us to another Customer Service that does not respond. And Rhino Car Hire sits on our money since 24 February and delays the refund by telling us that they need more time to investigate.
An absolutely disgusting lack of service, bordering fraud.
Please do not use this Company!

Booked for a car rental in Los Angeles in March 2022 - Ford Mustang convertible. At the LAX -Avis car rental they didn´t have car I booked - Ford Mustang, so they cancelled the booking and promised a FULL refund in the next few days. Unfortunately I didn't get my money back and the Rhino customer service refused to give me my money - 1.300 $ back! They are trying to find out thousand reasons to explain to me that it was my fault they didn't have a proper car for me.

Rhino didn't keep the terms and conditions, didn't have a car for me (put me at higher cost of renting Ford Mustang with the other car rental) and is keeping my money unlawfully! I was never so disappointed with any service in my life!

Rhino shame on you ! You will generate more money by delivering a brilliant customer service and having loyal customers!

My recommendation: Avoid this company!