RHS Plants Reviews 

11,808
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and note that all products arrive securely and carefully packaged in protective materials. People truly love receiving beautiful, healthy plants that thrive wonderfully in their home gardens and completely meet their high expectations for quality and reliability. Some reviewers were not happy with the condition of certain plants, mentioning poor overall quality, dead stems, or unexpected pest damage upon arrival. A few other people also felt that occasional delivery delays or unexpected carrier issues caused significant frustration with their online shopping orders.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more



Company details

  1. #157 of 187 best companies in Garden centre
  2. #29 of 42 best companies in Flower Delivery
  3. #87 of 123 best companies in Garden Furniture Shop
  4. #39 of 49 best companies in Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.3

All reviews

(11,808)

7,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order and delivery on time

Easy to order and delivery on time
Can’t comment on the product yet as the potato’s won’t be ready until later in the year but happy with the seed potato’s that arrived, they look to be good quality! Also good value for money

13 July 2026
Rated 5 out of 5 stars

I bought the Wisteria for my son and…

I bought the Wisteria for my son and daughter in law for their birthdays both in May....they were absolutely thrilled to receive it, it is thriving so much so they have just come back from a holiday in Cyprus they are wanting to buy a bougainvillea and have asked me where I bought their Wisteria from. I have forward your information to them. Their names are Struan & Anna Mitchell from Plymouth. I am mum, Ingrid Mitchell

1 May 2026
Rated 3 out of 5 stars

The plant arrived dried out with the…

The plant arrived dried out with the top leaves shrivelled and dead. OK so it was an acer and they are drama queens and the weather has been hot. Still, these are predictable problems and ought to be solvable. Everything else was ok

21 July 2026
Rated 5 out of 5 stars

Sedum dazzler

Delivery on time and 3 plants all healthy. 1 has even started to flower. Great for the sun and heat.

21 July 2026
Rated 1 out of 5 stars

poor conditions and over priced

my plants arrived and they were in a poor state. sun scorched and on the way out. i haven't heard back from customer services at all. i then went to a local garden centre and the size of plant that you could buy for less than RHS Plants were selling was insane. i won't be buying from them again and hopefully be getting a full refund.

5 August 2026
Unprompted review

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