Ricco Zano Reviews 20

Good quality product, prompt delivery, pleased with the experience.

Quality is very good. Customer service was also on point.

Fantastic, good quality products with an excellent customer service! I would not hesitate to recommend Ricco Zano!

I had to return an item but was away and it would be over the 14 day return policy. They were really helpful and are honouring policy. Very impressed we speed of reply to queries

Quality product with well thought-out design. Decent zips. Hard wearing and great price.

Very impressed with my purchase. It was for my husband's birthday. The iciing on the cake was that it is Vegan

Quality is really good, the only unfortunate thing was the delivery, it took really long for it to be delivered but overall I’m impressed with the product.

Sylish high quality products with amazing customer service! Would highly recommend to anyone.

Purchased a briefcase bag. Used it 2 times over the space of 5 weeks as I only go into the office once a month. Zip broke so was not ideal as I travel on the tube. Contacted support and they offered a replacement, but I wasn’t not happy to replace as I had lost trust and wanted to use my money to purchase a bag I had prior experience with instead.

After informing support of this their attitude via email went down hill. They latched on to the fact I had contacted them 5 weeks from purchase date and kept reiterating they have fulfilled their legal obligations set out in terms & conditions.

So after realising I wasn’t going to get my money back I asked them to send me a replacement. They initially stated in their 1st email that I didn’t need to send back the item for a swap. But after I asked for a refund they had a change of heart and said if I wanted a replacement item I needed to send back the item first before they send a replacement. I also east instructed that postage was to be paid by me and then they will refund just the postage. But sending the item I would also still need to pay for correct packaging, again at my cost. Again they were stating in various emailed it’s part of their terms & conditions and they have fulfilled legal obligations.

Again as this was a faulty item o believe this not to be the correct way to handle situations as a company.

This is clearly not the way to hold onto customers or deal with these situations. I’ll definitely not be buying anything else from the company in future nor will I be recommending them.

I would be careful buying from this company especially if you commute only a day to two a month to the office like myself and therefore only use the product in a limited amount. If something goes wrong you will have lost your money and functionality of the product, only to be met with poor customer service and a barrage of terms and condition and the statements that they have legally obliged on their part.

Order Num : 1791 - if someone would like to contact me from the company. Although from previous comms this is unlikely, as it would probably break their t&c’s!

Excellent product of the highest quality. Wonderful service too, had some issues with Royal Mail with the delivery of the product but Ricco Zano were easily accessible and efficiently helped me with an issue which wasn’t under their control. Shipped very quickly after ordering and would have arrived in no time if it wasn’t for external issues not at the fault of Ricco Zano. Very happy with the product. 👍🏻

Great service, very efficient. The quality of the cardholder that I purchased is second to none, very good value for money and would highly recommend!

Great quality products and excellent service! Would highly recommend. Can’t wait to see all the other products you’ll be releasing, and will definitely be coming back for more!

Amazing products and great service! I was very impressed with the quality of the card holder I purchased, the leather was strong and durable and the croc print was great too. The service from Ricco Zano was second to none. Overall very impressed guys!

Great service from ordering online to delivery. Leather feels high quality and I’ll definitely be keeping an eye out for more products. Keep up the good work.

Fantastic quality, quick delivery time too. Would highly recommend! Will be ordering again soon!

Bought one of these wallets for myself, excellent quality very classy and sleek.
would make a great gift