Richer Sounds - Bath Reviews 

1,504
TrustScore 5 out of 5

4.9

4A York Place, London Road, BA1 6AE Bath, GB


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Rated 5 out of 5 stars

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more

Company replied

Rated 5 out of 5 stars

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... See more

Company replied

Rated 5 out of 5 stars

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... See more

Company replied

Rated 5 out of 5 stars

As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 4A York Place, London Road, BA1 6AE, Bath, United Kingdom

  • 0333 900 0088

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,504)

23,570 reviews in the last 12 months

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Rated 5 out of 5 stars

Question from Richer Sounds for a…

Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!

4 January 2026
Richer Sounds - Bath logo

Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Just about one of the nicest businesses…

Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.

2 January 2026
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Reply from Richer Sounds - Bath

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.

30 December 2025
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.

9 December 2025
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Quality Service

People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed

29 December 2025
Rated 5 out of 5 stars

Excellent Experience.

I spoke to Sean on the phone who was superbly helpful. They managed to source my home cinema system and get it to me within 1 day over the Christmas period. And it sounds awesome. I will 100% do business with Richer Sounds in future.

29 December 2025
Rated 5 out of 5 stars

Richer Sounds Bath

Two great guys who were in no way pushy gave excellent service and knowledge
A lovely shopping experience

27 December 2025
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful

Helpful, efficient and good value

26 December 2025
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Hayden was very knowledgeable and…

Hayden was very knowledgeable and helpful. Allowing me to test all options I considered and wanted to trial. I ended up coming in smack bang on the budget I hoped to spend and ended up buying something much better than I had thought I was going for thanks to trialling exdisplay items that were in shop and reduced.

26 December 2025
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service from RICHER SOUNDS of…

Great service from RICHER SOUNDS of Bath. Pre ordered my item and it arrived the following day. Thoroughly recommended for all your audio equipment.

22 December 2025
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Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good Customer Experience.

I spoke to a chap in Bath,who dealt with my query regarding a claim on a 6 year guarantee. He assisted me to choose a new TV. Very knowledgeable and a pleasure to talk to. Thank you.

23 December 2025
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Reply from Richer Sounds - Bath

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

They remain the best.

Superb advice and service as always. I’d not get my av gear from anywhere else.

21 December 2025
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Our First TV for 5 years

Our First TV for 5 years. I was looking for something that was not ridiculously expensive but provided a decent picture. There was only one place to go and that was Richer Sounds.

I found the perfect TV, at a reasonable price and am now ready for the new Star Trek series: Star Trek Starfleet Academy.

The process for purchasing was simple and help in the store when I click and collected it was excellent.

Very pleased with the purchase and where I purchased from.

18 December 2025
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very pleased customer Thank you

having sent. Previously owned equipment for repair, which was unable to be repaired.
Advice given by sales staff was very good. No pressure to buy,
Advice was given & explained, Staff were very good all information was passed to me, my choices explained clearly.
Delivery was only few days all extra guaranties explained and I thought reasonable.
Please thank your staff for very good service

13 December 2025
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. Hayden was a font of knowledge and helped us to choose the right stereo for our home.

11 December 2025
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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