Richer Sounds - Brighton Reviews 

2,560
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TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB

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Rated 5 out of 5 stars

Hired Arcam Radia 25+ amplifier for home listen with my existing hi-fi set-up and room. Compared to Rega Elicit Mk5 from a rival store. Both sounded a great upgrade from my existing 30+ year old Dua... See more

Company replied

Rated 5 out of 5 stars

Brighton Richer Sounds - Even when I had problems, the service was exemplary. The staff member who sold me the item — and later resolved my issue — was very professional and knowledgeable at all times... See more

Company replied

Rated 5 out of 5 stars

I bought a Ruark R2 which was delivered very quickly by normal delivery, which subsequently proved to be faulty. We telephoned the Brighton shop and spoke to Toby who was our salesman. He said he woul... See more

Company replied

Rated 5 out of 5 stars

Super helpful staff in-store found exactly what I was looking for without any fuss. I’ve had a similar experience at two or three Richer Sounds stores over the past few years, so I think they genuinel... See more

Company replied


Company details

  1. #5 of 39 best companies in Hi-fi shop
  2. #11 of 192 best companies in Electronics store
  3. #5 of 47 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,560)

24,998 reviews in the last 12 months

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Rated 5 out of 5 stars

Well recommended speakers-perhaps…

Well recommended speakers-perhaps alittle pricey .
Stylish and look the part
Magnificent sound even at low volume.
Lovely profesionable installer. Highly recommended.
WELL DONE EVERYBODY!!!!!

17 September 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

TV b£42 Cheaper than Amazon

TV £42 Cheaper than Amazon, Staff member at Brighton Store carried the TV to my car. Friendly bunch,

7 September 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Rosie is Brighton is super friendly

Rosie is Brighton is super friendly, super helpful and already ready to offer a great deal. My go-to place for a happy buying experience! Many thanks.

28 July 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Excellent product quickly delivered

Very helpful even explained how to get back to the train station

9 September 2026
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Reply from Richer Sounds - Brighton

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Wonderful Service.I bought a Ruark R2 which was…

I bought a Ruark R2 which was delivered very quickly by normal delivery, which subsequently proved to be faulty. We telephoned the Brighton shop and spoke to Toby who was our salesman. He said he would arrange collection and offered an immediate replacement. We had ordered a cream model, but the only ones in stock were dark brown, we decided to go ahead with a straight swap. Phone call re this made in afternoon. The following day the replacement arrived at about 11am, the faulty model was collected and the replacement was the set up. We preferred the replacement's colour when it was unpacked, the sound is absolutely great, but it was all overshadowed by the amazing service Tobi at Richer Sounds in Brighton gave us, genuinely second to none. Nothing was too much trouble for him. I have bought a number of items from Richer Sounds through the years, all of it is still going strong (oldest item CD player now 33 years old!) So thank you Richer Sounds with a special thanks to Tobi for providing such amazing service. Brian Simmonds

10 September 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Clear, sound advice and services

Clear advice, professional execution, friendly

11 August 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service

Great knowledge got us exactly what we needed...honest and friendly..very happy with the whole experience and my new amp!

6 September 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good price

Good price. Friendly service.

6 September 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Informed and helpful advice, happy to take questions and provide suggestions made choosing our tv a comfortable experience. Simple, straightforward ordering. Collection available a day ahead of expected date. What's not to like.

5 September 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Hired Arcam Radia 25+ amplifier

Hired Arcam Radia 25+ amplifier for home listen with my existing hi-fi set-up and room. Compared to Rega Elicit Mk5 from a rival store. Both sounded a great upgrade from my existing 30+ year old Dual CV5600 amp, especially in the mid range. Rega had more bass, Arcam had more treble and ultimately a more balanced sound with my Systemdec player + Fyne Audio 501 speakers. Store was on hand by phone to help me sort out initial set up (you have to push in the dial to select desired input). Purchased Arcam the same day, all very smooth. Thanks Toby

29 August 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Brilliant customer service

Whilst there was an issue with a buzzing sound which led to me returning to the shop, I cannot speak highly enough of the staff who were very proactive in finding a solution. Great customer service and a very good product which we’re very happy with.

28 August 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

My AV was turning off randomly

My AV was turning off randomly, I ordered a new one but found it would not set up and was stuck in a loop. Richersounds replaced. But even new one had same issue. My old one I got working by turning off hdmi cec. So asked for refund.I would not buy from anyone else as service with richersounds is 10/10

4 September 2026
Unprompted review
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Reply from Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Even when I had problems

Brighton Richer Sounds - Even when I had problems, the service was exemplary. The staff member who sold me the item — and later resolved my issue — was very professional and knowledgeable at all times. Everything was handled quickly and with real care. The after‑sales support is outstanding, and it’s the main reason I’ll happily buy from Richer Sounds again in the future.

28 August 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Always excellent

Always excellent

27 August 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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