Richer Sounds - Brighton Reviews 

I was able to speak to someone at the branch about my choice of sound bar and other questions about delivery et cetera. There was a real personal touch and I felt like I was speaking to someone who is enthusiastic about Home cinema and music in general. They gave good advice and I am very happy

Very helpful and fast service

I was working with Jay to get a new simple TV to my 96 yo mother in england (I am in Australia) he understood my problem and gave me a great outcome.

great staff, easy to collect, extra info and some cool advice, always a good team at RS

As ever, incredibly knowledgeable and helpful staff who may helped me make a good and informed decision.

Excellent service all round prompt delivery factual delivery content and it’s prompt as you can ask

Member of staff were super helpful, even though they were busy. Took the time to really listen to what I was looking for and then asked good relevant questions to ensure I got exactly what I wanted and for a discount too

Clear marketing info.
Accessible website.
Friendly and helpful interaction when calling.

Nick at Brighton was really helpful. We got great customer service and he gave us a good deal.
Thank you

I'm a telephone customer of Richer Sounds at Brighton. When I call to buy I feel I'm being treated as a special customer. Staff are willing to help, friendly and know their stuff. They can answer tech questions, give informed advice and tell me the details about my delivery.
Good discounts and best quotes on the day.

Friendly staff and very helpful in assisting with my purchase of a new TV.

Nic was extremely helpful 👏 and the service he provided was great.

Past experience.

The staff are very friendly, informative not at all pushy and offering very good value.

I have shopped with you twice and had your advice on the phone , very impressive place to shop in & really helpful members of staff, I will shop again , I would just like to mention I do find the website troubling to use at times though

Really helpful advice from Nik at Brighton. Quick response and clear advice on whether my proposed purchases would work well and also offered similar alternatives and recommended the VIP Club to me. In fact as a result of his advice I decided to choose a more expensive turntable than I'd originally selected. After I completed my transaction using the website I realised that Brighton might not get the credit for my purchase. Perhaps you can consider how to make it possible to complete a purchase online but give credit for the sale to the store / salesperson involved.

Good service with click and collect from my local store, they even phoned to let me know the item had arrived.

Delivered on time.
Good sound. It keeps losing the internet connectivity but that's not relevant to this review

Charlie at the Brighton store was incredibly helpful from the moment I walked through the door (but wasn't pushy). He listened to what I was interested in, suggested alternatives and help me settle in the best hifi solution - a WiiM Ultra stream and WiiM Vibelink amplifier. He even found me a CD deck that matched the same physical footprint. I'm absolutely delighted with the result when it was delivered. I thought I might have to haggle on price but the final deal was very competitive. Brilliant customer service!