Richer Sounds - Cambridge Reviews 

1,751
•
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB

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Rated 5 out of 5 stars

Received great advice for my purchase of a complete system. Booked an appointment with Olivia who took the time to show me options and set up several demonstrations. The difference in sound at dif... See more

Company replied

Rated 5 out of 5 stars

We bought an all-in-one cd player in store from the Cambridge branch and could not be happier with our purchase or with the service! Paul was thoughtful and helpful throughout and we'll definitely be... See more

Company replied

Rated 5 out of 5 stars

Bought in store at Cambridge. Manager arranged next day delivery for me. Delivered by DPD with excellent communication & on time delivery. Staff had experience of these type of headphones. Unfortunate... See more

Company replied

Rated 5 out of 5 stars

Visited the Cambridge branch and was served by Raff. He was very knowledgeable and helpful. We went away very happy and would definitely come back to add to our set up.

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,751)

23,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Cambridge branch excellent

Visited the Cambridge branch and was served by Raff. He was very knowledgeable and helpful. We went away very happy and would definitely come back to add to our set up.

3 October 2026
Unprompted review
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Well here we are again Richard sounds…

Well here we are again Richard sounds what can i say just a wonderful place to shop I recently bought a new system first off I had a problem with it but to cut a long story short phoned Richard sounds Cambridge spoke to Paul sorted problem out just like to say top service thank you again 👍

19 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Always get my TV’s etc from Richer…

Always get my TV’s etc from Richer Sounds in Cambridge. Once again… superb service and well looked after by Paul…. Thank You 👍

18 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Outstanding product

Outstanding product, price and service

18 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Expert advice

Expert advice, quality service and a reasonable price - what more would you want?

14 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service and product

We bought an all-in-one cd player in store from the Cambridge branch and could not be happier with our purchase or with the service! Paul was thoughtful and helpful throughout and we'll definitely be coming back again!

9 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Received great advice for my purchase…

Received great advice for my purchase of a complete system. Booked an appointment with Olivia who took the time to show me options and set up several demonstrations.
The difference in sound at different price points.
I wanted a deck,amp, cd player and speakers.
Loved the speaker stands as well

8 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great experience

Great experience. Tom was very helpful on the phone/email and in person

5 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Denon DCD-900NE CD player

Friendly, knowledgeable staff, competitive prices and next day delivery to the shop. All excellent!

2 September 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Always great service

2 September 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff , specifically interacted with Olivia, Tom and Paul to remote arrange delivery of hi fi. Olivia was very knowledgeable and helped determine choice and Tom and Paul worked with some difficult logistics, well done and thank you.

26 August 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Brilliant advise given over the phone…

Brilliant advise given over the phone which made the process of buying the right cd deck to fit in with my existing system so easy.
So pleased with recommendation and sound is better than expected.

27 August 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Bought in store at Cambridge

Bought in store at Cambridge. Manager arranged next day delivery for me. Delivered by DPD with excellent communication & on time delivery. Staff had experience of these type of headphones. Unfortunately these headphones come under your no return for hygenic reasons so I couldn't compare the different models to hear what was suitable. I managed to try them out at a local department store which had them on a tethered display linked to a bluetooth demonstration unit so I could choose the model I liked. These headphone styles are as hygenic as sunglasses as they do not fit inside the ear.

25 August 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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