Richer Sounds - Cambridge Reviews 

1,710
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


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Rated 5 out of 5 stars

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more

Company replied

Rated 5 out of 5 stars

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... See more

Company replied

Rated 5 out of 5 stars

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... See more

Company replied

Rated 5 out of 5 stars

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,710)

24,752 reviews in the last 12 months

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Rated 4 out of 5 stars

Good experience bought earphones for my…

Good experience bought earphones for my gf & she loved them . Both fit & quality

19 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for the great feedback, glad to hear the headphones are just right of course!

The Customer Experience team

Rated 5 out of 5 stars

Amazing service, strongly recommend

I rang to check that the headphones I wanted were in stock so I could check if they were ok
A very helpful member of staff arranged to get them in.
When I arrived, they had been charged and software updated.
Met by friendly knowledgeable staff.
Recommend

19 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good service and price.

Paul sorted an issue quickly and efficiently.

14 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service

17 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Paul provided good clear honest advice…

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy.
Have bought from Richer Sounds before and always happy with the service. Delivery as planned.

16 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was called Tom) was patient and he eventually resolved the problem.

13 July 2026
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Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic Internet Radio

I decided to get a new radio for the kitchen and came across Ruark through Richer Sound. Unlike other retailers Richer sounds provided another 4 years warranty for free on top of the two years manufacturers warranty. Olivia at the Cambridge nranch was extremely helpful helping me with placing my order and the sound and build quality of the Ruark R2 Internet radio is seriously good.

10 July 2026
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Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service with knowledgeable staff…

Great service with knowledgeable staff (very difficult to find these days), good range, and competitive pricing. What more can you ask for. Highly recommend

2 July 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I highly recommend this company

Fantastic Company, I cannot praise them enough and particularly there TV warranty is unbeatable.

8 June 2026
Unprompted review
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Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Tom was very helpful when we collected TV.

Thank you.

5 July 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very knowledgeable staff

Good competent helpful staff easy to deal with

11 June 2026
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Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Ideal transaction

Efficient service, friendly and helpful staff, price competitive. And a UK company too.

30 June 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ordered online to be collected at the…

Ordered online to be collected at the Cambridge shop. Was available the next day.
Very responsive and friendly staff.

29 June 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and not forceful.

27 June 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds understand my problem

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me a discount. Well, I am not a spring chicken and don't understand the technology. Bravo, Richer Sounds! You could advertise the 'Old Gits Club'!

21 June 2026
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Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

TJ in the Cambridge store was helpful

TJ in the Cambridge store was helpful, patient and knowledgeable.
Delivery service as also excellent.

23 June 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great experience ordering from…

Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect the next day. Communication on the status of the order was great and the staff member i dealt with very helpful and friendly. Great store, great people

23 June 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

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