Richer Sounds - Cambridge Reviews 

1,710
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


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Rated 5 out of 5 stars

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more

Company replied

Rated 5 out of 5 stars

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... See more

Company replied

Rated 5 out of 5 stars

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... See more

Company replied

Rated 5 out of 5 stars

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,710)

24,895 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful sales staff

Very helpful sales staff, the price beat guarantee was promptly applied and delivery was within a couple of days. Delivery guys were lovely. A great experience overall.

18 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Customer service at its best.

I was very impressed by Paul ,the deputy manager at the Cambridge Branch. He went out of his way to help me sorting out a issue with the item I bought. He was very professional and made feel at ease and calm in dealing with the problem. I left the store fully satisfied.
Thank you again, Paul.

19 March 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Whilst visiting Cambridge I called at…

Whilst visiting Cambridge I called at the Cambridge store for advice on hooking up my TV to existing speakers. Tom clearly explained the options available without pressing for a sale. A couple of days later I ordered the AXR100D via the online store. All hear turned up on time.

16 March 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very good telesales experience

Very good telesales experience, pre-ordered item delivered quickly after it because available.

Great pricing and good choice of products. Also good to have a long 6 year warranty on my new TV, gives me peace of mind!

14 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I went in to the Cambridge shop on a…

I went in to the Cambridge shop on a fact-finding mission with a view to possibly buying a new tv and sound bar. I’m not overly blessed in what’s new etc. I was greeted by Paul who listened to my queries and was able to offer good advice without being too pushy…… top bloke! Ended up getting a tv and sound bar.

14 March 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Staff were knowledgable

Staff were knowledgable, friendly, efficient. When I phoned later to get more advice on which TV to choose, was given really usefull information & help. My TV has now been delivered & I'm very happy with it.

14 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Didn’t quite price match the price I…

Didn’t quite price match the price I had found elsewhere but I accepted the reason for that and was happy with the price I paid.
Delivery was on the day stated.
Great service.

13 March 2026
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Reply from Richer Sounds - Cambridge

Thanks very much for taking the time to leave your review. I’m pleased to hear you were happy with the final deal, even if we couldn’t quite match the alternative you’d seen. It’s also great to know everything was delivered as promised and that you felt well looked after throughout.

If there’s ever anything you’d like us to look into or help with in the future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Amazing experience

Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries

13 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

All good…..

28 January 2026
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Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Top, top speakers and customer service

At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service

12 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great people

Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.

11 March 2026
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Reply from Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds - these are your people for hi-fi.

I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!

11 March 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Tv & sound bar.

Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.

6 March 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Olivia at Cambridge was very helpful!

Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!

28 February 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.

28 February 2026
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Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent

Helpful, knowledgeable as ever. Great shop.

28 February 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service

Excellent service

27 February 2026
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Expert advice from Simon

Expert advice from Simon. Friendly and knowledgable without being pushy.

21 February 2026
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Brilliant staff interaction from the…

Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .

23 February 2026
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

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