Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more
Company replied
Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... See more
Company replied
I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... See more
Company replied
I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Hills Road, CB2 1NW, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful sales staff, the price beat guarantee was promptly applied and delivery was within a couple of days. Delivery guys were lovely. A great experience overall.

Reply from Richer Sounds - Cambridge
I was very impressed by Paul ,the deputy manager at the Cambridge Branch. He went out of his way to help me sorting out a issue with the item I bought. He was very professional and made feel at ease and calm in dealing with the problem. I left the store fully satisfied.
Thank you again, Paul.

Reply from Richer Sounds - Cambridge

Reply from Richer Sounds - Cambridge
Whilst visiting Cambridge I called at the Cambridge store for advice on hooking up my TV to existing speakers. Tom clearly explained the options available without pressing for a sale. A couple of days later I ordered the AXR100D via the online store. All hear turned up on time.

Reply from Richer Sounds - Cambridge
Very good telesales experience, pre-ordered item delivered quickly after it because available.
Great pricing and good choice of products. Also good to have a long 6 year warranty on my new TV, gives me peace of mind!

Reply from Richer Sounds - Cambridge
I went in to the Cambridge shop on a fact-finding mission with a view to possibly buying a new tv and sound bar. I’m not overly blessed in what’s new etc. I was greeted by Paul who listened to my queries and was able to offer good advice without being too pushy…… top bloke! Ended up getting a tv and sound bar.

Reply from Richer Sounds - Cambridge
Staff were knowledgable, friendly, efficient. When I phoned later to get more advice on which TV to choose, was given really usefull information & help. My TV has now been delivered & I'm very happy with it.

Reply from Richer Sounds - Cambridge
Didn’t quite price match the price I had found elsewhere but I accepted the reason for that and was happy with the price I paid.
Delivery was on the day stated.
Great service.

Reply from Richer Sounds - Cambridge
Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries

Reply from Richer Sounds - Cambridge
At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service

Reply from Richer Sounds - Cambridge
Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.

Reply from Richer Sounds - Cambridge
I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!

Reply from Richer Sounds - Cambridge
Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.

Reply from Richer Sounds - Cambridge
Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!

Reply from Richer Sounds - Cambridge
Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.

Reply from Richer Sounds - Cambridge

Reply from Richer Sounds - Cambridge
Expert advice from Simon. Friendly and knowledgable without being pushy.

Reply from Richer Sounds - Cambridge
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .

Reply from Richer Sounds - Cambridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.