Richer Sounds - Cardiff Reviews 2,514

Found the sales team very helpful and guided me to buying the correct product for myself,which I am very happy with.

Really helpful on the telephone, goods were delivered on time,

Great service again. Price match was reasonable and delivery swift and convenient.

Great informative Team very friendly and helpful I told him my setup and asked advice on the best speakers
He could of encouraged me to go for the more expensive speakers but he was great because he didn't do that with the deal that was on offer he was honest and gave me excellent advice and the manager was also excellent explaining the best way to get the best out of the speakers which is why I have given a full 5 Star for telling me the cheaper ones are best for me even though it ment less for them that's what you want knowing your getting the best advice Many thanks to the manager and staff at the Cardiff Branch.

Fabulous product knowledge and willingness to achieve the best outcome for the customer. Lots of choice and the staff are more than patient in demonstrating their products.

Very helpful member of staff who xplained the different types of tvs available

I love my new TV! I was quite skeptical about getting a budget-friendly TCL compared to the much more expensive TVs I’ve bought in the past—especially since those didn't last very long anyway—so I thought I would give it a shot. I bought it online and it was delivered to the shop. I also bought the extra warranty for total peace of mind.
The young store manager who helped us carry the TV through the back door to the car park was lovely. We were even given "VIP" mugs, and I laughed and mentioned that we were nowhere near VIP customers, considering we were buying a TV for under £350. But you know what? He told us that the TV we chose was a great choice, adding that TCL is one of the biggest screen manufacturers worldwide. That comment alone made me feel so much better and reassured about my purchase.
In contrast, the employee who actually served us felt a bit unpleasant, although he was very thorough and did everything by the book. It wasn’t his attitude or anything specific he said or did; it was just an odd vibe and perception.

Excellent as always! - Bought my first bits of HiFi from RS in their first shop on London bridge walk back in the 70's and have been going back to them since. The shop in Cardiff has always been good since I moved here in the 80s. Recently replaced my main speakers via the shop rather than a web order and they were great - organised delivery for a date that suited and couldn't have been more helpful - even made sure the amp I'm driving them from was suitable plus none of the usual nonsense trying to sell me expensive extras I didn't need - cannot recommend them more highly!

Very helpful staff and provided a good television to fit my requirements at a reasonable price.

Fab service from Andie at the Cardiff store helping me buy speakers and recommending speaker cables. Rang me after purchase to check if I was happy or needed any help. Very pleased.

The staff of Richer Sounds - Cardiff Cowbridge Road are very friendly, helpful and professional.

In store staff are extremely knowledgeable and very helpful, extended 6year warranty for free all at the most competitive price. Why would you go anywhere other than Richer sounds to buy a TV.

Visited to return a turntable we ordered online, which was not what we wanted (our error). Easy return process, and helpful colleague helped us identify a more suitable product. Swap out was easy. We love the new product.

Enthusiastic person that served us, couldn't do enough to get everything just right.
Tried to get a really musical atmosphere and made sure that what we listened to, was what we wanted.
More than 5 stars.

We had a issue with our Cambridge Audio amp and the Richer Sounds guys confirmed Six Year warranty on the amp which was four years old. They checked it out and the amp has been repaired with new six year warranty for free. What is there not to like about them. Great products, great company and great support, thanks guys!

Always great service from Andy and the staff with Taylered advice.

I have always bought my audiovisual stuff from the same store in Cardiff purely because of the very high levels of service, knowledge and advice coupled with excellent prices. Theres really no point looking elsewhere as i know it would be pointless since the experience i have had over the years has been second to none. Buying from Richersounds comes with a high level of confidence that when there is a problem, it gets dealt with very quickly and completely. All in all, being a customer of Richer sounds really is a no brainer if you want the best bang to buck value coupled with rock solid knowledge, advice and customer service.

I’ve been a customer at richer sounds Cardiff many times over the years. The service is always outstanding and the pricing is competitive. I’ll always give them a go first for audio visual purchases. Many thanks.

Service from Mike was second to none.
Listened and understood my fathers needs, providing knowledgeable answers to questions posed
A great experience
Thank you

Easy online purchase, and pick up from store. Good price on tv and loved having the option for a 6 year guarantee at a sensible price.