Richer Sounds - Cardiff Reviews 

It’s the excellent advice and good friendly service and a superb selection quality equipment

Both members of staff very helpful to someone who does not know a lot about stereo systems apart from knowing the music he loves to hear. Back listening to my music after a lapse of about 3 years due to my wife's Alzheimer's, so many thanks.

Friendly, helpful and efficient service.

From the help I received to the payment of the product the service was smooth. Aaron and Jonathan provided very patient service, gave good advice and arranged everything brilliantly.

The only thing that this purchase down was DPD, instead of next working day service I got 3 day service. If you can dont get DPD to deliver.

Jonathan got hold of the couriers and sorted things out and limited the delay and arranged the refund of next working day service charge very quickly.

Highly recommend Richer Sounds Cardiff and there team.

Pleased you were able to demonstrate Freely tv to me (Currys could not) and your advice on sets with best sound as I am hard of hearing. I am very pleased with the Hisense full HD 32" to fit in our kitchen as it does not require an areal. The TV guide allows you to go back as well as forward which is brilliant we will never miss a program again. Thanks again the set is so simple to use once you've set up the catchup permissions just the job for us oldies.

The chap in Cardiff was very helpful, particularly when I had been accidentally charged twice!

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

Superb service and the informative and help I needed

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

Always good dealing with richer sounds nothing is ever too much bother and you always seem to get the right results

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

Professional, thoughtful approach. Dan in Cardiff store was excellent

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.