I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... See more
Company replied
My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... See more
Company replied
Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.
Company replied
Company details
- #6 of 40 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
258 Fulham Road, SW10 9EL, London, United Kingdom
- 0333 900 0027
4.9
Excellent
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at richer sounds Chelsea were…
The staff at richer sounds Chelsea were super friendly and helpful.
I wanted to take my music listening up a level and didn’t think I was utilising my new headphones to their potential through my iPhone .
I was interested in the astell and kern sr35. As I’ve never owned a dpa player before so was unsure how much of an improvement it would be.
I needn’t have worried. I can’t stop listening to music now and it’s making me listening to different genres now . Anything where the player makes me hear things in more detail and clarity. I did ask when buying it if I would notice a difference. When they said yes I was still a bit dubious . True to their advice. What I hear now is just better in every way.
Richer sounds always have a superior service. They just seem to care more and are interested in making sure your satisfied.
6 January 2026
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Straight advice and good execution.
3 January 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Excellent service and knowledge
29 December 2025
Richer Sounds provided the best customer seevice
Richer Sounds provided the best customer service that I’ve had in a very long time!
29 December 2025
Super friendly & knowledgeable service
Great price, great service and superb price on an open box tv with 6 year RS warranty. Thanks Josh for all your help.
26 December 2025
Reply from Richer Sounds - Chelsea
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great staff
26 December 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent communication re delivery and…
Excellent communication re delivery and very friendly.
23 December 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review!
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Purchased two items
Purchased two items, which arrived next day.
Definitely my go-to store from now on for electronics.
17 December 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Smooth friendly transaction in-person.
15 December 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review!
I had excellent experience with Richer…
I had excellent experience with Richer Sounds, the sales people i dealt with were knowledgeable about their products, when I asked a question they weren't quite sure of (before i purchased) they took my number, obtained the information and called me back within a few hours. Very commendable and professional. Thank you so much, my Roberts blutune 300l digital sound system is brilliant for my needs.
14 December 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
I ordered a record deck & speakers
I ordered a record deck & speakers, but the speakers were not in stock. Your customer service operative 'Josh' suggested delivering the record deck immediately & promising to deliver the speakers when they arrived. As this was only a couple of weeks before Christmas, I was concerned they would not arrive in time. They have now both arrived, well before Christmas. Thank you Richer Sounds & a special thank you to Josh for going that extra mile.
9 December 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Outstanding customer service
Outstanding customer service. The Richer Sounds @Chelsea went above and beyond any expectations I had. Whole heartedly recommend.
28 November 2025
It’s make such a difference when the…
It’s make such a difference when the staff in a store are both knowledgeable and helpful with a smile .
Hence 5 stars
8 December 2025
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
Great service and staff
3 December 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.