Richer Sounds - Cheltenham Reviews 

Helpful (and patient) advice and service when buying two televisions in store

Excellent service, didn’t feel pressured into purchasing all my questions answered clearly after making known my modern technology knowledge not my strong point.

I purchased a TV from Richer Sounds four years ago which stopped working last week, I contacted the service number who then looked into the problem, a couple of days later they reported that the parts were no longer available, after a bit of negotiation I was given a credit under the warranty to purchase a new TV which I was happy with, subsequently I looked at the current TVs available and decided to upgrade on the previous TV. I found an "open box" offer, plus my VIP discount, plus my vouchers, an upgrade which would have cost a lot more than it could have done, plus the bonus of dealing with Mandy and her colleague in the Cheltenham store who even helped load the car with a very big box.

A great experience because Luke clearly knows his stuff and was extremely helpful, explaining all the features of the equipment I was looking for. I definitely recommend using Richer Sounds Cheltenham!

Great service as always
Thank you

I like shopping Richard sounds. Pre purchase answered all my questions, I got discount code, easy delivery and all new equipment.

Excellent guidance from well informed staff. Caring company . Very competitive prices. Strongly recommended.

The online salesperson was very helpful and answered all my questions. I purchased the turntable and I am very happy with it. Delivery was on time. Overall a good experience.

The best service and great communication to resolve the unwanted TV and to replace it .
Thank you Jason.

Lovely staff, they do everything they can

I was looking to replace my ageing TV (12 years old) and wanted the same make (Panasonic). I had a couple of problems trying to complete the purchase on line, so then contact the Richer Sounds phone line team, who were very helpful. The team that delivered my new TV were great and made the delivery process a breeze. Thank you.

Very good service regarding my telephone order and item delivered following day - at my choice with v reasonable extra charge

Disappointed in the product as it was very hard to set up and the sound on the TV is rubbish . Mitchell and Brown 40 inch smart tv

Sale assistant and Manager were very helpful and knowledge able on all products.

Sales staff were knowledgeable.
Product was in stock.
Helped with loading into my car.

Great product I couldn't get elsewhere, very well priced and super quick delivery.
Staff very helpful on phone

First class service as always from Jason and Gaetan. Spent good time advising Me on the best tv to go for at the price point I was looking at. Went for the TCL 65Q9BK and am really impressed.

Bought 2 TV,s used the experience room in Cheltenham shop, which led us to realise we could go with bigger TV's.

Couldn’t be happier with the service at richer sounds, arrived at the store at 4.30ish, by 4.0 pm the next day my hi fi arrived, all worked well, better than well in fact . Got to recommend the musical fidelity b1xi amp, serious bit of kit! Buy it!!!

Jason was brilliants he explained to me everything I asked him and took his time and make me welcome this is my third tv from Cheltenham branch.

Richard spent an hour with us answering all of our questions and giving advice would not have received this quality time from the larger TV sellers