Richer Sounds - Chiswick Reviews 1,110

Excellent service from start to finish – Chiswick branch
We had a fantastic experience at Richer Sounds in Chiswick. Freddie looked after us from start to finish and was incredibly knowledgeable, friendly, and helpful throughout.
We came in with a specific budget for a turntable and speakers, and Freddie took the time to understand what we were looking for and guided us to the right setup without any pressure. His expertise made the whole process really straightforward and enjoyable.
We’ve just set everything up at home, and it sounds brilliant – we couldn’t be happier with the result!
Overall, it was a pain-free and genuinely pleasant experience from end to end. Highly recommend both the store and Freddie in particular.

Simon from Chiswick v kindly lent us some speakers for our party, as our order couldn’t be installed in time.

Great advice on which TV to buy and offered the best price available on the market. Delivery was next day and prompt.
Excellent in all aspects

From start to finish I had 5 star servie from Richer Sounds. Very friendly and very knowledgeable staff helped me identiy exactly the kind of music system I needed for my home and it was great to be able to listen to it in store. I then received fabulous service helping set up my system. Thank you Jim and Tim. I am a convert !

Jim is exceptional. I have been a Chiswick customer for over 7 years and will continue to be.

Very knowledgeable staff and excellent service. The delivery was very quick.

excellent helpful service in choosing speakers. When they arrived and I couldn't manage to connect them to internet, Freddie (Chiswick) arranged a home visit and sorted this out for me.
Above and beyond in terms of service; thanks.

One of those shops that you know the staff team are going to do their very best for you.

Took time to test my old equipment without rush, presented and tested new options, sent a quote and easily I purchased the equipment I needed. Friendly and easy.

I rang richer sounds as I was after a specific set of headphones, they sourced and dispatched my order there and then. I asked for a branch delivery of my choice and it was there the next day. Great Sevice, thank you

We were helped out by both Simon & Freddie, who made us very welcome, provided great and clear information, comparisons & were proactive, yet not pushy, in booking in a test experience. We popped in for an initial discovery visit, sorted out with a booking even on a bank holiday weekend, and then assisted with a simple order in-store for the exact products we were after. A few days later, they were in, and it was straightforward to collect & enjoy our new HiFi.

The team kindly provided the short length of speaker cable we needed to complete the whole system, and the only tiny inconvenience was that these weren't prepped but had arrived cut to the total length we needed, not 2x lengths with one per speaker. I was able to cut & strip these with wire cutters/strippers I have at home, with no worries, so it wasn't an issue, but worth noting to just check if you do get cable without connectors & maybe don't have the tools/experience to solve this.

Overall, this was a 5-star experience, and we'll be back if/when we need anything else, upgrades or more. Great experience, elevated by great people on the team!

The staffof Richer Sounds (Joe and Callum) were really helpful and understanding of our needs

I have used Richer Sounds before and the service I received again was exceptional. The advice I received from Tim was first class and I ended up buying a better TV for same price as the TV I phoned about. Everything from first contact to TV delivery was perfect. The picture quality exceeded my expectations. Delighted with my purchase.

Some of the best customer service I've ever had. Super friendly and helpful.
Tim (on the phone) and Simon (in store) at the Chiswick branch went above and beyond in helping me sort out my dream setup and get everything I wanted at a great price. Good value, super fast delivery. Very happy 😁

Arranged a demo of the Argon MALMO SUB 8, and Cambridge Audio MINX X301. Glad that I did as there was definitely a standout winner. The demo was easy to arrange and the demo room setup was as requested. Great service as always from the Richer Sounds team.

Really helpful in store - friendly and knowledgeable

Good advice about stylus. Sounds great.

Amazing customer service, wanted to upgrade my stereo system after I blew up the old JBL’s, let me bring my amp into the store to try different speakers, borrow kit to test at home - where it will sound very different! Still working on matching that perfect Sub to fill out my new Wharfendales but couldn’t be happier with Simon, Tim and the rest of the guys.

Extremely helpful staff and prompt delivery.