Richer Sounds - Chiswick Reviews 

As soon as I walked in the Chiswick store, I felt welcomed and taken care by Simon.
He listened to what I was looking for and helped me to match my needs with one of their products.
Highly recommended 😊

Really helpful in choosing the right tv at the right price.

Staff was so helpful and solved my problem very quickly and efficiently

What a great service from start to finish.

Ease of dealing with a faulty return

Purchased an LG OLED 77 Inch TV from Richer Sounds. The price and customer service was exceptional.

Friendly, knowledgeable and helpful staff who don’t make you feel intimidated by the tech!

Reasonable choice of stock for a small store.

I also love that you are employee owned.

Exceptional customer service. Had a free home visit to work out the best product for my home. Received advice shortly afterwards and am very happy with the projector I bought. Thanks Simon!

Helpful and highly capable staff, solved a simple problem with some lateral thinking.

Fantastic customer service from start to finish. Given that this was my first visit to this particular branch, I was very impressed with the professionalism and the expertise of the staff. I purchased an audio system but will be going back in the future to buy a TV. A very special thank you to Simon who went that extra mile!

We came in to ask why our TV refuses to connect to the Sky satellite dish in our block of flats. Even though we were likely to be low value (or actually no-value!) customers the staff were incredibly friendly, polite and helpful. Unfortunately the FreeSat box we bought had to be returned, but even then the people in the shop were absolutely great in advising us to get our TV through a Firestick (which we hadn't thought of ..!). When our current TV expires (not long now) we shall without hesitation buy a new one from Richer Sounds in Chiswick. What a lovely bunch of people.

Ive been using this company over 20 years
there always friendly and very helpful
If i have a problem its sorted strait away

Ordered on the phone spoke to Ordered. Spoke to some bloke ( sorry can't remember his name ). Excellent service would highly recommend Richer Sounds.

Got transferred to the Chiswick shop as the call centre was busy. Spoke to a lovely helpful human who explained some details to me and advised me what to buy. Even told me to order the adaptor thing I needed on Amazon and what brand to buy.

This review came before delivery of goods. I had been advised delivery could be between 7 to 10 days. As for customer service experience so far, the manager at Chiswick and a member of his staff were fantastic to deal with. If the end goods are as good as the service received to date then, I'm in for a treat.

Great service from very knowledgeable staff which is rare in our experience
Thanks Richer Sounds. We would highly recommend you

Helpful and quick

I got some advice in-store at Chiswick before going home to do a bit more research. Ended up buying online at Richer Sounds and the browsing/checkout/delivery processes were all smooth. Am always very impressed with Richer Sounds whether in-store or online.