I just want to thank Jo and Tim at the Chiswick branch who took so much time to go through various options of Amplifiers and also gave me various options regarding future set ups with my turntable a... See more
Company replied
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See what reviewers are saying
From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... See more
Company replied
Love Richer Sounds and great customer service. Not their fault but BJS their delivery partner leave a lot to be desired. But cannot hold Richer Sounds responsible for that, great customer care with RS... See more
Company replied
Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... See more
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Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1k reviews
Asks customers to review
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Collected the item from store as…
Collected the item from store as planned. It arrived the day after I ordered it which was brilliant. Chiswick team are always very knowledgeable and helpful.
26 November 2025
Chiswick store
The advice and guidance i got from the Chiswick store was excellent. Joe was responsive, informed and helpful
26 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleased with my purchase
Very pleased with my purchase. Great service in particular Joe and installation engineer, plus delivery staff Gareth and Mark. Only issue was the confusion about the facility to adjust the legs on the Bravia 8 ii ,this was resolved promptly even though there was an extra installation cost. Overall though excellent service.
25 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
1st Class Service
So impressed with the help I received yesterday from Richer Sounds.
On October 20th I bought a TV/soundbar combo, having thought I'd bagged a super low price. On Black Friday the price dropped again by a further £229.
I rang Richer Sounds in the hope they might compensate, but i thought it was a longshot.
I spoke to the very friendly and helpful Simon in the Chiswick branch who took note of my request and then rang me back to confirm the difference in price would be refunded to me.
I am SO impressed with Richer Sounds and I feel they have gained a customer for life in me thanks to their honourable price promises.
Huge thanks to Simon for helping me so swiftly and with great care.
1 December 2025
Unprompted review
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Very nice afternoon with the guys had…
Very nice afternoon with the guys had no problem with how many speakers we looked at and no rush jim was great with different advice very helpful and knowledgeable top marks
22 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. Very helpful with good explanations for a non technical person to follow.
22 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Amazing costumer service
Amazing costumer service, will definitely recommend this shop
7 September 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Richer Sounds Chiswick
Richer Sounds Chiswick
I found Jim and the staff in the Chiswick branch very helpful and appreciated the advise given. Will definitely recommend Richer Sounds to family and friends.
25 October 2025
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect
Phoned up, order was put aside, went to shop, paid, and my order was carried for me to car. What more do you need.
20 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service and a great HiFi deal put together by Richer Sounds Chiswick - Highly recommended.
20 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Outstanding service
Outstanding service, as always. Jim (Chiswick Manager) did a great job.
The JBL Soundbar is perfect for a small room. This fits in perfectly, with a good sound quality.
Many thanks.
18 November 2025
extremely good competitive prices
extremely good competitive prices , personalised service and care not just until you purchase something, very happy with my new tv, service, wall installation. Special thanks to Joe . Milan
17 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great knowledge, advice and service
I went to Richer Sounds, Chiswick to discuss a new smart TV. Jim, the store manager, was very knowledgeable and helpful and recommended an alternative set, based on our needs and home set-up. He was 100% right in his recommendations and we're thrilled with our choice. Delivery was also on time, as promised.
11 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought from Chiswick branch London
I bought from Chiswick branch London. I ordered a Denon system, but then realised I had ordered one without WiFi, so I rang and spoke with Paddy. He advised me and was able to return the unopened Denon and reorder a system with WiFi. The advice I received was second to none. These people really know what they are talking about. I have been using Richer Sounds for years now and will always go there. The knowledge and help is priceless. Well done Richer Sounds and well done Paddy.
11 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
The absolute best customer service…
The absolute best customer service ever.
Can’t speak more highly! Excellent price and delivered next day!
6 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Price matched sound bar and beat price…
Price matched sound bar and beat price - arrived when promised - very impressed
5 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
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