New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
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See what reviewers are saying
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... See more
Company replied
Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... See more
Company replied
Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... See more
Company replied
Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
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Very quick and efficient
Very quick and efficient. Top class customer service as usual.
8 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Zak was very friendly and took great…
Zak was very friendly and took great care in delivering the item in the wet weather, thanks Zak
8 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
All good
All good. Came on time and delivered. Nothing to report which is a good thing!
8 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from Richer Sounds…
Great service from Richer Sounds distribution team . Everything went to plan.
Initial 4 hour time slot provided at the time of ordering . Next morning narrowed down to a 2 hour slot . Gareth rang 15 minutes before arriving .
As expected TV was secure in manufacturers packaging .
Great communication from ordering TV to delivery.
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Karel and Paul here the delivery guys…
Karel and Paul here the delivery guys who brought my TV. Both acted in a professional, helpful and friendly manner.
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
From ordering to delivery a very quick…
From ordering to delivery a very quick efficient service. Very happy customer.
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service in all aspects
Professional approach and excellent communication, particularly by Gareth and Mark who delivered our new TV right on time and were polite and patient in answering all of my questions.
Thank you Richer Sounds, you deserve more than 5 stars.
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience from ordering online to delivery.
Excellent experience from start to finish. I ordered my first hi fi from Richersounds 30 years ago and the service was brilliant going back then. Glad to say nothing has changed.
They had the exact model we wanted with a £100 reduction so we ordered online. We opted for a next day delivery for under £10 (John Lewis was £100 dearer with a £20 delivery charge) and it was received 10.30 am the following day.
Very courteous delivery guys who were really helpful and who were reassuringly from Richersounds.
Fantastic service all round.
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Purchase in the shop was helpful and…
Purchase in the shop was helpful and clearly explained without being patronising.
Delivery was on time and Gareth was a gentleman!
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good support as always from the…
Good support as always from the Stockport team, rounded off by v professional delivery by Karol and Paul. Recommended ✅
5 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
They are very professional retailers…
They are very professional retailers from buying online till delivery everything was very helpful and organised, delivery was on time, delivery person Warrick and Rob delivered the tv inside my house even after sales the customer service team very helpful
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great service
Great service always in contact on time can’t ask for more
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service and delivery
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic service from Zak and Ian.
Fantastic service from Zak and Ian.
Thanks
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Absolutely spot on
Absolutely spot on. A really friendly bloke who carried the television all the way into the house. Gareth was an absolute legend.
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
We were kept informed throughout by Zak…
We were kept informed throughout by Zak and Ian, and they duly arrived on time. They were pleasant and helpful, and we were very happy with the service.
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Richer Sounds seamless experience 10/10
Richer Sounds have provided a seamless experience from order to delivery. Great communication and especially the delivery team who were in touch before the delivery, delivered with attention to my property and care of the product. They provided a very personal experience for me as the customer. 10/10 for the whole experience.
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Punctual, polite and professional.
Punctual, polite and professional delivery.
4 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
We ordered TV on line without any…
We ordered TV on line without any complications and we were delighted when a few days later it was delivered by Gareth .
Excellent service.
2 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
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