Richer Sounds - Edinburgh Reviews 2,547

Friendly staff, good communication and technical advice. Having installed the new cartridge I can agree with the shop manager's view thta it is a big upgrade on my existing cartridge.

I called to buy a replacement stylus and they were extremely helpful by checking my record player model and ordering in the correct one.

Got a call today to collect

A very helpful and friendly member of staff who was also very knowledgeable.

Phoned up about a new Sonos speaker and record player and John the manager sorted me out right there and then. Picked it up a few hours later. Great service.
Thanks Bazz

I called the shop beforehand to ask about cables for a friend’s loudspeakers. John , the manager couldn’t have been more helpful. Half an hour later, I went to Chambers Street in Edinburgh and all was sorted. I didn’t feel patronised even though I was clearly pretty ignorant about such matters. Terrific service. Thank you.

Great Customer service !
I've used the Edinburgh store for as long as I can remember. Phoned up to check stock before travelling over there. Sadly and unusually out of stock but John was kind enough to have it shipped to me the following day so I didn't have to make the trip. Couldn't ask for more !

The usual high level of service received again!

We have bought a number Televisions from Richer Sounds and have found the price and offers to be very good. The helpful advice in the Edinburgh shop has also been good!

Purchased the Manhattan Aero.Delivered promptly, Very easy to set up and work’s perfectly. Also made a mistake when ordering accidentally chosed to pick up in store which would have meant a 300 mile round trip. Contacted them and Matt the web manager made sure that it would be forwarded on to my home address. Excellent customer service. Would highly recommend this company and the device.

We dealt with piers he was very knowledgeable and seemed to cut through the chaff when we decided what we wanted it happened right away and all the equipment we purchased was waiting for me in the shop so on a scale of 10 you scored 12 well done from the palmers . Also I rang and got through to a mgr at a shop in Edinburgh and he sorted me out with the record deck we wanted and it arrived exactly as he said it would so

Great in-store experience, knowledgeable staff, fantastic after sale service. Highly recommend.

Excellent service from Richer Sounds Edinburgh. They went above and beyond.

Excellent service here. Phoned Edinburgh branch looking for 3 Audio Pro C5 W Mk II. Ended up speaking to a couple of people as we worked out the best way to get the speakers to me. Elected to pick up 2 from the store and the white 1 was a special order so straight to my door. No issues getting the first 2 speakers. Arrived when they said they would. But got a phone call a couple of days later saying the special order could be a long time as there was none in stock at the supplier to RS. Was given a few options on how to proceed. In the event we went with option 2 which was see if we could find the speaker somewhere else. We were successful in this so contacted RS and they immediately processed a refund for the full amount. 2 days later it was back off the credit card. Its hard to fault service like this.

I bought an AKG over ear Headphones and the experience was fantastic. The sales person patiently made me try out the options, gave knowledgeable inputs about the the qualities of each one of them and also gave his suggestion on which one i should go for based on the kind of music i listen to. Would highly recommend Richer Sounds Edinburgh.

Very happy with the service from Jamie from Richer Sounds Edinburgh. Very informative and it was such an easy process. I was able to provide a date when I was ready to have it delivered and even that was excellent. Would highly recommend.

Jamie was very knowledgeable and the the demo of the REL subwoofer was excellent.

Excellent service, fast delivery and quality product.

Jamie was extremely helpful and friendly when I was looking to buy a new television. He was very patient and answered any questions I had. I was impressed with the televisions on offer and the prices. I paid a couple of visits to the store to make sure the item I selected was what I wanted. All staff I spoke to were professional and helpful. The delivery service was efficient. I would definitely recommend Richer Sounds to family and friends.

Before coming to Richer Sounds. I had in mind a 65 inch LG television with possibly a sound bar. This soon became a reality. On offer was a 2025 OLED G5 65 with an LG home cinema soundbar included. The buy decision was made. The salesman was knowledgeable in answering my questions. He also arranged finance. A pleasant experience overall.

Always room for improvement
Lars was good his knowledge was really good explained everything to me

Excellent service over the telephone from Lars at the Edinburgh store. Very helpful, patient and offered great advice. Received my products , a Marantz CD player and JBL Bluetooth speaker and I’m delighted with them. Used Richer Sounds a few times and they’ve never let me down.