Richer Sounds - Edinburgh Reviews 

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

Jamie helped me order centrally when the CD player I wanted wasn’t in Store. He also insured next day delivery with no extra charge.

Excellent member of staff explained everything I need to know. Nothing was a difficulty.

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

Always friendly and helpful.

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

Appreciated the proactive advice and support from John to get the right set up for me.

Great help great price too.very helpful and even did a discount for me.excellent.

Service at shop excellent. Delivery, shocking!
Since the delivery however. I have received several apologies from the RS. Sale's Team, who could not have been more helpful.
The follow up calls, were namely from Paddy.
He listened carefully to the details of delivery and I felt very satisfied with his response.
I'm very pleased that I took the time to write a review and value the excellent feedback. Often in life now sadly, this is not the case.
Thank you Richer Sounds. You have elevated your customer service again to the level I expected.

Excellent service as usual, Many many years as a satisfied customer. The staff are both knowledgable and helpful with product advice.

Can’t be beaten, fantastic help picking the right gift.

I originally had a small issue with a television - but the management sorted it out!
Very happy with the outcome.
I have since ordered a whole new surround sound setup + some other goodies - and everything is working great!
Thank you for helping to sort everything out.
🍻

Excellent service, with high quality customer service from friendly and helpful staff.

The staff is nice and professional and the prices are attractive.

Great advice on which television would be best for my elderly Mum. A pleasure to deal with. Everything was perfect. Thank you.

Great advice from Craig - very patient too and allowed us to hear various turntables - love the Argon we purchased and pairs well with my existing Amp and speakers. Thank you

Bowie made me feel welcome in the store and spent a lot of time making sure I got the best equipment for my needs. Being able to hear the exact configuration I bought, was a brilliant experience.

The salesman listened to the requirement that I needed from a tv and help me find what I was looking for although he did not know if any could do it, as the specific requirement is not even mentioned on any manufacturer's websites.

Even though I made a mistake when purchasing by choosing collection instead of home delivery, Paul from the online team and James from the Edinburgh store were super accommodating by changing my order to home delivery and it still arrived really quickly. Can't fault anything here, you can tell it's a company that cares about customer experience.