I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... See more
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Knowledgeable staff, friendly and able to listen. An easygoing experience with zero sales pressure. Flawless customer service with a return exchange on my purchase as it turned out to have a fault. An... See more
Company replied
Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... See more
Company replied
Friendly, helpful staff (as ever) at my local (Edinburgh) store. RS is my first stop when looking at TV's / Hi-Fi etc as they are normally very keenly priced and offer excellent G'tee coverage.... See more
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Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1B Chambers Street, EH1 1HR, Edinburgh, United Kingdom
- 0333 900 0026
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Reply from Richer Sounds - Edinburgh
Everything was great and fast delivery
Everything was great and fast delivery. Steady to set up deck and good sound for a reasonable cost.

Reply from Richer Sounds - Edinburgh
Phone call purchase of Denon DM41
My Denon M40DAB which i purchased back in November 2016 from the Edinburgh store gave up the ghost after 9 years so i decided to buy the DM41DAB to replace it.I called the Edinburgh store and spoke to Bowie who i managed to negotiate a deal with and complete the purchase.I arranged to have the unit delivered and it arrived the following day so all in all great service from Bowie and Richer Sounds.

Reply from Richer Sounds - Edinburgh

Reply from Richer Sounds - Edinburgh
I had a great shopping experience
I had a great shopping experience last week. Very friendly staff plus they had exactly what I was looking for!
While on-line shopping can at times be useful. When shopping for things that matter like hi-fi or in this case looking for a smart speaker you can’t beat the human dimension of actually interacting with someone who understands the products. I’ve shopped at Richer Sounds for hi-fi gear since the 1980s and have never been disappointed and always had good service and got great deals on what I’ve bought.

Reply from Richer Sounds - Edinburgh
I would have prefered a demonstartion…
I would have prefered a demonstartion of the product I bought in the shop before I left.

Reply from Richer Sounds - Edinburgh
Richersounds Edinburgh - First Class Service
First class service from Richersounds Edinburgh, speedy delivery to store for my instore pickup, this year I have bought a pair of AMAZING Fyne Audio Speakers that make my livingroom sound like a concert room, plus I bought a dedicated SONOS ARC ULTRA soundbar and SONOS ACE HEADPHONES, just for my surroundsound movie experience.

Reply from Richer Sounds - Edinburgh
Very pleased with my purchase of an evo…
Very pleased with my purchase of an evo 150. Would like to say a big thank you to Bowie. Very nice man and very helpful.👍

Reply from Richer Sounds - Edinburgh
Excellent service at Edinburgh store
Excellent service at Edinburgh store, very knowledgeable and great prices. Thanks Tom and team

Reply from Richer Sounds - Edinburgh
Bought ALL myHi-fi stuff from Richer Sounds since 1990
I have been buying ALL my Hi-fi stuff from Richer Edinburgh since 1990. Built to last, so not much repeat business.
I needed new quality speaker cables & £50 later I got them. New member of staff (no badge yet) but very helpful.
Excellent knowledge & service.

Reply from Richer Sounds - Edinburgh

Reply from Richer Sounds - Edinburgh
Quick and easy process from start to…
Quick and easy process from start to finish, with good knowledge and advice from the store manager in Edinburgh, delivery service also in just a few days with good communication and pleasant and professional drivers

Reply from Richer Sounds - Edinburgh
Perfect buy and amazing service
Byron in the Chamber Street shop helped me pick out a new turntable and speakers for my first property.
They arrived in good time and his help ensured that my new house feels like home. Spinning records has been the great joy of my first week. Thanks Byron, his help was fantastic to ensure I got the right set up and I couldn't be happier.

Reply from Richer Sounds - Edinburgh

Reply from Richer Sounds - Edinburgh
Staff easy to deal with
Staff easy to deal with, very helpful with a later issue, ordering simple, delivery excellent, ordered on Tuesday delivered early Thursday, definitely would use again

Reply from Richer Sounds - Edinburgh
I found them helpful courteous and very…
I found them helpful courteous and very knowledgeable. I unfortunately had to return my purchase and that was delt with empathy and understanding.
I would definitely shop there again and have no hesitation in recommending.
Thank you Craig for your help and understanding.

Reply from Richer Sounds - Edinburgh
Very professional approach
Very professional approach, the member of staff that assisted us (Mr Bowie) was very knowledgeable and guided us to a new TV which we are extremely happy with.

Reply from Richer Sounds - Edinburgh
Easy to order…
Sales staff very helpful and knowledgeable
First on phone then in shop.
Great value for money
Excellent communications

Reply from Richer Sounds - Edinburgh
Great service and products
Making an expensive purchase you want to know you are getting the right items for your needs. I can’t fault what they suggested and more than happy with my set up.

Reply from Richer Sounds - Edinburgh
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