Richer Sounds - Eton Reviews 1,072

i bought a denon x2800h which was fine for a year but then developed a fault where it would keep cutting out, it eventually blew up and was sent for repair 3 times, i was told that im trying to push the reciever to hard so i need to upgrade to x3800h and that will solve my problem, this also cost me an extra £400 so i did, i had the x3800h for 5 weeks and under load the brand new reciever blew up again with volume on dial at 75, i have 7 old kef q series speakers that are only 100w each and floors are 150w and 8 ohms but ive recently found out they can dip to 4 ohms when watching action type movie where there are explosions etc, it then took over 4 weeks to repair reciever, which i got back yesterday, the truth of the matter these cheap denon reciever made in vietnam with low quality components as the factory burnt down so they outsourced crap components are absolute rubbish and cant even handle volume at 75% with 100w speakers and last night nearly blew up again, i had a massive wiff of solder burn coming from reciever but managed to turn off before it blew up again, the only solution is to spend another £700 on an external amp to ofload what these low quality recievers cant handle which i was not told when i paid for new x3800h, if you like listening to audio at granny volume your be fine but if like me you like it sounding good, dont go near these as they are terrible, i have no doubt that it will blow again if i pushed it to 75%, all along rs was trying to say my speakers are somehow short circiting but ive listened to them all day with volume at 65 and had no problems, my panasonic 77 z95b has louder speakers built in tv and when i pair with my 2 subs it absolutley puts the denon to shame, if i put tv at 75 its easily 50% louder than reciever and doesnt even come close to blowing up, what a waste off £950 and now another £700 to put it right, i dont think il bother.

I received excellent service from both Duncan and Zack in your Eton store.
My Samsung TV blacked out and both Duncan and Zack guided me to their service company Mint who without any fuss arranged to pick up the TV. My repaired TV was returned and repaired in 7 days. The chap from Mint reconnected the repaired set. Duncan and Zack arranged a loan TV for the 7 days. Well done to all at Richer Sounds and Mint. Thank you.

Good service, great prices very fast and good delivery

I needed to buy a new turntable, and had looked online, but wanted to get some more information rather than trying to decide from the website. The assistant in the shop was very helpful and he enabled me to make a considered decision and purchase. Highly recommend visiting the shop for straight forward advice

Very helpful, good knowledge of tech & audio. helped me load my purchases into the car when i chose to collect from store. would highly recommend

Honest and accurate advice. Able to offer help and support within the shop.
It’s good to chat with people who have excellent knowledge of the equipment they are selling and who won’t patronise you.
I was able to use my knowledge and experience in choosing my purcheses with confidence and certainty being backed up by the salesman. The staff were very friendly and professional - and knew how to joke!

Staff were helpful and knowledgeable. Delivery on time. All good

Went into the Eton branch to ask a question the guy in there was so helpful and showed me the products that would help me, they did not have the product in stock he had it sent to my local branch as I was away on holiday, what a Service

So, they responded to my search request really quickly and when I spoke to them they were super helpful.

Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.

The staff dealt promptly with my Cyrus repiar reqeuest

Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.

Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.

Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.

Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌

staff were tremendously informative and couldn't do enough to help me

James was very helpful when I made a telephone enquiry about purchasing an LG TV.

Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!

Good service as always.special mention to Duncan

Very helpful and knowledgeable staff. Highly recommended!