Richer Sounds - Eton Reviews 

1,094
TrustScore 5 out of 5

4.9

40 High Street, SL4 6BD Eton, GB


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Rated 5 out of 5 stars

Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered o... See more

Company replied

Rated 5 out of 5 stars

I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate

Company replied

Rated 5 out of 5 stars

Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


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4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,094)

24,895 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful advice

Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.

12 March 2026
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Reply from Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 2 out of 5 stars

I can not fault your sales and service…

I can not fault your sales and service team as everything from enquiring about the television i was looking for to completion of my sale was first class.
And when I received my product broken your returns process was again excellent.
BUT
I would recommend that you maybe start delivering your products yourselves as DPD obviously do not take care as a priority.
My Brand new Samsung 55" tv arrived with a shattered screen and therefore has been returned to you and I am waiting for my full refund....
Kind regards.

10 March 2026
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Reply from Richer Sounds - Eton

Thank you for your review, although I was so disappointed that after such a positive experience initially, things had taken a turn. Whilst we do now have a small fleet of our own vans, which service a small number of local deliveries, and offer us far greater control over our service levels, we operate these alongside several nationwide couriers to ensure full UK coverage.

It appears the store colleague sent the TV in question direct from the branch via one of these in DPD, in a bid to get it to you quickly on a next day service; however it would have been better for a TV of this size to go via a bespoke courier, which although would have taken longer in this instance, would reduce the risk of any damage as it’s a dedicated two man service. I will raise this with the branch manager and his team as a training point asap.

In the meantime, I understand my colleague Paddy Hall has been in touch and that you have now successfully received the refund. I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

The original and best

Everything about Richer Sounds sets it apart and above other similar businesses. Staff are often very knowledgeable and always polite and keen to help, while the range of products, although not always as full as other places, are incredibly well priced and of good enough quality for most people to find an upgrade at good value.

I've shopped at something like 9 or 10 of their stores and can honestly say no bad experiences. Their open box offers, and the famous extended warranty they offer, are amazing for peace of mind - I've got so many incredible bargains through shopping around their website 😲

I wouldn't shop anywhere else for my audiovisual needs...

26 December 2025
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Reply from Richer Sounds - Eton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful friendly staff pointing me…

Very helpful friendly staff pointing me in the right direction to replace my old stereo system.Could not be happier with my purchase,Marantz Melody X & Audio-Technica-LP60XUSB turntable.Superb service all round.

19 February 2026
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Reply from Richer Sounds - Eton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

My son has bought projection equipment…

My son has bought projection equipment and sound equipment which introduced me to your services.
The LG television is excellent but I have to
admit that the latest handset configuration and the high speed vocal instructions are too complex. I’m only a retired university lecturer - not a pilot?

7 March 2026
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Reply from Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly staff and was good buying…

Friendly staff and was good buying experience, Having purchased my amplifier there, I will go there again for future purchases.

28 February 2026
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Reply from Richer Sounds - Eton

Thank you for your 5 star review!

Rated 5 out of 5 stars

James and Duncan were both great

James and Duncan were both great, offering honest views on a selection of kit i was looking at, wasn't rushed in the listening room and ended up with a new system that is light years ahead of previous setup.

Highly recommended store with great staff.

18 February 2026
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Reply from Richer Sounds - Eton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very knowledgable and helpful staff.

Very knowledgable and helpful staff.

Recommended product.

Recycled old TV

17 February 2026
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Reply from Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

My go to for TV purchases

Fantastic service, fantastic delivery and a great product. Highly recommended.

17 February 2026
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Reply from Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Expert advice

Helpful and knowledgeable support both on the phone and in store which enabled us to make a purchase with confidence. Patient and courteous.

12 February 2026
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Reply from Richer Sounds - Eton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Qn990f 8k tv

Great service from the boys and they price matched the tv and gave me extra £50.
Will be back in the future.

7 February 2026
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Reply from Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Top Customer Satisfaction

This was my first experience with Richer Sounds, popped into there branch in Eaton and spoke with Kurt.
Great knowledge and very informative and made my decision easy with a new Sony Bravia.

7 February 2026
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Reply from Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful personnel

Very helpful personnel. Bought a TV from them and their advice was perfect

30 December 2025
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Reply from Richer Sounds - Eton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Kurt was very knowledgeable about…

Kurt was very knowledgeable about headphones and was able to confirm my choice was a good one

28 January 2026
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Reply from Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Saved me £300

I have used Richer Sounds in the past and returned because of the knowledge the staff had. I was not disappointed this time either. I needed a new TV and went straight to Richer Sounds in Eton. The advice given saved me £300 from the brand I had expected to go with. I have had my new TV a couple of weeks now and couldn’t be happier with the picture and sound. I would always recommend Richer Sounds to anyone who asked.

27 January 2026
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Reply from Richer Sounds - Eton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very helpful and knowledgeable

Zak was very helpful and was very knowledgeable on the product we brought.

27 January 2026
Richer Sounds - Eton logo

Reply from Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Would use again

People were very pleasant to deal with and my requests were dealt with efficiently and effectively. The unit I purchased was as described and arrived within 24 hours of purchasing. Good service overall.

23 January 2026
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Reply from Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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