Richer Sounds - Exeter Reviews 

3,008
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more

Company replied

Rated 5 out of 5 stars

Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more

Company replied

Rated 5 out of 5 stars

A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from... See more

Company replied

Rated 5 out of 5 stars

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,008)

24,180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Richer Sounds

Exeter is so easy, on site parking on the edge of the town center. Very helpful and friendly knowledgeable staff. Great selection, great price, delivery and 6yr warranty. Definitely recommend

9 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Exeter branch listened to my problem…

Exeter branch listened to my problem and responded positively with no quibble.
Remedial action was swift and efficient.
Repair turnaround was exemplary.

Made to feel a valued customer at every stage.

3 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent helpful support from Exeter…

Excellent helpful support from Exeter shop staff on telephone. Video projector ordered on line Saturday afternoon arrived Monday afternoon. I have been a Richer Sounds customer for 30 years and have always been delighted with the service you provide.

7 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from friendly…

Great service from friendly knowledgeable helpful staff. Many thanks.

6 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊

5 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I ordered click and collect in store

I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.

4 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant experience

Was given really good advice by a friendly member of staff for whom nothing was too much trouble.

4 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Went into Exeter branch for advice on tone arm calibration.

Went into Exeter branch for advice on my Rega P3, tone arm just wasn't calibrating. Although RS doesn't stock Rega, they were enormously helpful and resolved the issue in 10 minutes. Just part of the service I've grown to expect (and love) from every branch I've visited. Exceptional!

3 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Warm welcome

Warm welcome, knowledgeable sales team

1 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very friendly staff explaining…

Very friendly staff explaining everything about the product I bought will definitely be back

24 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Knowledgeable staff

I wanted some connectors for my speaker. I didn't know exactly what was wanted, so it was perfect that the man in the shop knew. I bought them, connected them and now I have stereo sound again. Thank you.

21 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A great experience .

A great experience and product im very impressed with everything, also as to speed of from time of order to the delivery exceptional in fact I received my order the next day . I highly recommend this company to any one looking there type of Equipment . A big thank you from me .

24 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Would not hesitate to buy from them again. 6 year warranty was a godsend. Thankyou

24 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Staff are always helpful

Staff are always helpful, knowledgeable and kind.

17 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very good customer service

Very good customer service even though my booking for an appointment as a VIP club member had not been logged in.
I was listened to and sound advice given

17 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look