So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... See more
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So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... See more
Company replied
Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... See more
Company replied
Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... See more
Company replied
Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
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Great service at the Exeter shop with Nick.
A bit of a hiccup with there carriers, but all sorted now.
All set up now by there installer, and very happy with system.

Reply from Richer Sounds - Exeter

Reply from Richer Sounds - Exeter
Always a awesome experience when visiting richer sounds professional and highly knowledgeable staff are polite and welcoming amazing products to.

Reply from Richer Sounds - Exeter
Spoke to Mark at Exeter about a Hisense 50" TV and was given honest advice about my choice. They did not have one in stock but had a 55" one. The price on the website was apparently a mistake offering £50 off but he very kindly honoured it and so got a 55" for the price of a 50" one.
Asked if it needed a soundbar and instead of upselling me one was told they have good sound and to see if I was happy with it before buying one. Refreshingly honest staff.
Not the first time using Richer sounds and wont be the last, other retailers could learn a lot from their staff.
Thank you

Reply from Richer Sounds - Exeter
My husband & I werer looking to be able to play and enjoys our LP's - vinyl as our son reminds us. The staff were most helpful and the product we bought has lived up to all expectations. The sound is wonderful and more than justifies hanging on to treasured albums for way back when.

Reply from Richer Sounds - Exeter
Great service. No hard sell just given space and time to listen and decide

Reply from Richer Sounds - Exeter
Very helpful and years of knowledge on products they sell.

Reply from Richer Sounds - Exeter
Parking available, although not many spaces and quite tight to get into.
Very helpful and friendly salesman/manager, Pete.

Reply from Richer Sounds - Exeter
Despite having a few problems with our first TV (ex display) purchase - the staff at Richer Sounds were helpful and patient and assisted us with a suitable replacement - so thank you
We would recommend shopping here and will no doubt visit again

Reply from Richer Sounds - Exeter
I’ve been a customer for many years and have full confidence I will always receive professional advice.

Reply from Richer Sounds - Exeter
fantastic service very knowledgeable of there products.staff are very approachable to ask for details about a product and for help to order what you want.

Reply from Richer Sounds - Exeter
Had demo in the Exeter shop and received good service. Bought some speakers and an amp. Mark advised me and was excellent. Would definitely recommend.

Reply from Richer Sounds - Exeter
Nice calm setting, friendly staff, no sales pressure, features of model clearly explained, a cheaper model was suggested if I wanted the same sound but with fewer options. Came away pleased with my purchase.

Reply from Richer Sounds - Exeter
Great service from people that know what their talking about. Would'nt buy anywhere else. Thsnk you.

Reply from Richer Sounds - Exeter
Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.

Reply from Richer Sounds - Exeter

Reply from Richer Sounds - Exeter
Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them

Reply from Richer Sounds - Exeter
The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.

Reply from Richer Sounds - Exeter
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