Richer Sounds - Exeter Reviews 

3,008
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more

Company replied

Rated 5 out of 5 stars

Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more

Company replied

Rated 5 out of 5 stars

A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from... See more

Company replied

Rated 5 out of 5 stars

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,008)

24,180 reviews in the last 12 months

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Rated 4 out of 5 stars

Communication!

When I called to ask about availability of two items, it wasn’t made entirely clear when I could pick them up, so I made an unnecessary journey. However, the shop arranged for delivery in a couple of days. Also, when I enquired about a free Chord cable with the Roksan Caspian amp that was advertised I was told that wasn’t so - when I checked after getting home, it was still advertised on the website. Having said that, I was given a free optical cable because of my trouble, as well as honouring an in store price for the Attessa CD transport which was less than the advertised price, so all in all I was happy!

28 March 2026
Rated 5 out of 5 stars

Really impressed with the team at…

Really impressed with the team at Richer sounds, very knowledgeable and extremely helpful. Would definitely purchase from Richer Sounds again.

7 March 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Knowledge

I always find the knowledge and helpfulness at Richer Sounds to be second to none.

26 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant advice and customer service…

Brilliant advice and customer service from Pete in Exeter. Great deal on a superb TV, delivered within 24 hours!

24 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

An excellent retail experience

Prompt attention with focused answers which saves time and effort.
Selected appropriate equipment near to my price guide.
Spent time on how to set up my purchase which i subsequently found useful.
Overall a very good experience.

24 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

First time for years at richer…

First time for years at richer sounds,what a great experience, brought my first bit of hifi in 40 years,didn't realise you had free parking,joined vip club,will be back soon.

21 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Perfect!

First of all, my new TV is awesome. Service from the team at the Exeter branch was second to none, I was kept informed from the moment I ordered online to when I collected from the store, the guys even carried the TV out to my van for me. Cannot fault at all!

20 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good shop

We arrived before opening time and he ( I’ve forgotten his name ) opened the shop . Was very helpful and knowledgeable. My son bought an amplifier that was just what I wanted for my old hifi system . Would certainly recommend this shop .

18 March 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Lovely TV

Easy to order and did a price match with no issues. Order delivered sooner that estimated, lovely TV no issues

31 October 2025
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and no pushy selling

Firstly, I arrived before opening time and they very kindly allowed me in. Secondly, had good advice and no pushy selling and I ended up with a great set of headphones. Thanks to all. See you again.

17 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Cool Speakers.

Hi, I recently bought a pair of speakers from Richer Sounds in Exeter. The speakers them selves are superb and have brought a new level of listening and enjoyment of music.
The staff there were extremely helpful and I would recommend them to everyone.

17 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic service

Fantastic knowledge and service

15 March 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Brilliant advice and knowledge!

The staff were warm and welcoming, knowledgable and understanding. They respected our budget and put together a package that absolutely met our needs. We're delighted

16 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service

Great service, great value and delivered earlier than expected!

13 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service and advice from the…

Fantastic service and advice from the Exeter team especially Pete, Nick and Mark.
With their expertise, price matching and 6 year guarantees it’s a no brainer to buy from Richer Sounds.
I trust them wholeheartedly to make an informed purchase.

13 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 February 2026
Unprompted review
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

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