Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more
Company replied
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Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more
Company replied
The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... See more
Company replied
Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... See more
Company replied
As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 London Road, GU1 2AF, Guildford, United Kingdom
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Great advice from the Guildford branch as usual, purchased a Wiim Ultra which sounds fantastic plugged in to my older separates.

Reply from Richer Sounds - Guildford

Reply from Richer Sounds - Guildford
Excellent advice and demonstration from Daniel, DM019 in Guildford which was followed up by an email. I planned to purchase direct from the Guildford store but was not able to return due to work committments so purchased on line. However the advice in store was essential.

Reply from Richer Sounds - Guildford
Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.
Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

Reply from Richer Sounds - Guildford

Reply from Richer Sounds - Guildford
Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

Reply from Richer Sounds - Guildford
As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

Reply from Richer Sounds - Guildford
Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

Reply from Richer Sounds - Guildford

Reply from Richer Sounds - Guildford
Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.

Reply from Richer Sounds - Guildford
Always had great service the place to go av gear 👍😁

Reply from Richer Sounds - Guildford
I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

Reply from Richer Sounds - Guildford
Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

Reply from Richer Sounds - Guildford
Great product at a very good price.
Ordering on line very easy and it came very quickly

Reply from Richer Sounds - Guildford
1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

Reply from Richer Sounds - Guildford
I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

Reply from Richer Sounds - Guildford

Reply from Richer Sounds - Guildford
Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

Reply from Richer Sounds - Guildford
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