Richer Sounds - Guildford Reviews 

1,299
TrustScore 5 out of 5

4.9

10 London Road, GU1 2AF Guildford, GB


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Rated 5 out of 5 stars

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more

Company replied

Rated 5 out of 5 stars

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... See more

Company replied

Rated 5 out of 5 stars

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... See more

Company replied

Rated 5 out of 5 stars

As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,299)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

Great advice from the Guildford branch…

Great advice from the Guildford branch as usual, purchased a Wiim Ultra which sounds fantastic plugged in to my older separates.

20 March 2026
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Reply from Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great products and great advice

Great products and great advice

17 March 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent advice and demonstration from Daniel

Excellent advice and demonstration from Daniel, DM019 in Guildford which was followed up by an email. I planned to purchase direct from the Guildford store but was not able to return due to work committments so purchased on line. However the advice in store was essential.

16 March 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Went in with a clear vision of getting…

Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.

Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

14 March 2026
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Reply from Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Expert advice

Expert advice, friendly and very helpful 100% buy my next tv there,

13 March 2026
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Reply from Richer Sounds - Guildford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful advice

Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

29 January 2026
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Reply from Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service as always

As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

7 March 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Helpful advice and guidance

Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

9 March 2026
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Reply from Richer Sounds - Guildford

Thanks for the positive review. We’re really pleased to hear that you got the right assistance from our Guildford team, and that everything ran smoothly from your initial enquiry right through to delivery.

If there’s anything else we can help with in the future, or if you’d like to share any further feedback, please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Staff were very informative and…

Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.

2 March 2026
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Reply from Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Knowledgeable staff and good advice

I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

25 February 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Roland and the team are very helpful on…

Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

25 February 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great AV shop

1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

14 February 2026
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Reply from Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Helpfull

Helpfull, efficient. Not much interaction as just picking up online order

17 February 2026
Rated 5 out of 5 stars

I used them to buy a television

I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

22 November 2025
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Reply from Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great advice

Great advice. Good stock levels. I'll be back for sure.

16 February 2026
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Reply from Richer Sounds - Guildford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Ordered unit through local Richer Sounds

Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

16 February 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

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