Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... See more
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See what reviewers are saying
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... See more
Company replied
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
Company replied
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2k reviews
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Really helpful knowledgeable staff
Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend
2 April 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Easy purchase with guarantee
Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?
1 April 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Ex-display TV at a bargain price
They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.
1 April 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Will always goes the extra mile and…
Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍
1 April 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Deputy manager will
Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️
27 February 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Jacob was more than helpful and…
Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !
29 March 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
TV problem
I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.
25 March 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
TV and Soundbar - great experience.
On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.
We are very happy with the new TV and Soundbar. Thank you guys.
21 March 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service all round
Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.
24 March 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.
29 March 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and demostration Jacob…
Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers
26 March 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung OLED 65inch television
It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.
The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.
The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.
Once again Richer Sounds are far better then its competitors.
26 March 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Spoke with telesales
Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV
18 March 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Straightforward advice that we could…
Straightforward advice that we could use to make an informed choice. We were delighted with the patient service we received. The TV is fabulous.
18 March 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Responsive
12 March 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great staff
Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice
14 March 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
You're great guys and always have been
You're great guys and always have been. Just don't do anything different.
13 March 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great discovery.
Helpful knowledgeable staff. Good honest information without any pressure to buy. Competitive prices with great after sales service. First time we had shopped there but had heard glowing reports. Definitely our first stop in future.
12 March 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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