Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... See more
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Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... See more
Company replied
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
Company replied
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2k reviews
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Price Match Done Well
I dealt with the Hanley branch via email to get a price match on a new TV. The queerie was dealt with very quickly and the price was matched so I immediately placed an order for the TV. Thank you for excellent quick service.
29 November 2025
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service. Polite, friendly staff. Kept informed of my order status.
1 February 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Decided to attend the Hanley store…
Decided to attend the Hanley store rather than purchasing online having been more than happy with a previous purchase there. Really pleased I did. Excellent and friendly service, good advice and purchased a hi-fi system not available online.
31 January 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
All good👍…
Very helpful in the shop,the product wasn’t available in shop but would be delivered,it took almost a month to be delivered,it all was very smooth 👍
31 December 2025
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service! We purchased our TV from the Hanley store, where the staff gave us plenty of their time and shared their honest experiences to help us make the right decision. We received a thorough in-store demonstration, and when we returned a few days later with additional questions, they again took the time to assist us.
The whole experience felt both professional and relaxed. We never felt pressured to buy anything — just genuinely supported with expert advice.
Delivery was also excellent. The team who brought the TV were kind, helpful, and even let us know exactly when they would arrive.
Overall, our experience with Richer Sounds was outstanding, and we would not hesitate to use them again.
17 January 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really great guys at the Hanley branch
Really great guys at the Hanley branch. A special shout out for Chris who sorted a great deal on a pair of monitor audio silver 100 7gs. Very impressed with the level of service and knowledgeable advice. Offered a trial on the speakers which after taking home found they re amazing so definitely keeping.Have been a customer for years and will continue for many more. Thanks
25 January 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Manufacturers Customer Service
Your agents have been very good and helped every time I had problems and would not hesitate to buy of you again.
What I am absolutely annoyed with is the manufacturer’s customer service which was diabolical Thanks
22 January 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
It was a pleasure to shop without a…
It was a pleasure to shop without a sales person breathing down your neck.but all the staff were friendly when approached and very informative on the products.Leigh,the assistant who served us,answered all our questions and concerns,he was extremely helpful.we came away with an LG oled tv,which we are really happy with.would definitely go there again and highly recommend.
17 January 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Simply The Best !!!
Fantastic choice of TVs
Fantastic Price
Fantastic 6 yr warranty
Fantastic Service
20 January 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Simply the best
Great service,fantastic price ,had my last three TVs from Richer Sounds,would definitely recommend
17 January 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Always brilliant
Have used Richer Sounds for years. They are brilliant. Recently bought an amplifier thinking an old one had developed a fault, but it was the wire input from my phone that was faulty. They refunded me without a problem, very friendly as usual
16 January 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Excellent service from the guys in the…
Excellent service from the guys in the Hanley branch
15 January 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Excellent customer service
Excellent customer service, very informative and friendly. Very happy and would highly recommend.
14 January 2026
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