Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experi... See more
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Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for... See more
Company replied
Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a... See more
Company replied
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer. I never go elsewhere for audio products.
Company details
- #6 of 39 best companies in Hi-fi shop
- #11 of 193 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1k reviews
Asks customers to review
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Very good shop with lots of outstanding…
Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experienced from the buy
19 May 2026
I like a shop where the staff know what…
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.
31 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Love Richer Sounds!
Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.
26 May 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent knowledgeable customer…
Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.
23 May 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Great install service by Simply AV
Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything
20 May 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Great advice from the staff at the…
Great advice from the staff at the Holborn branch, and quick efficient service.
3 May 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Shops like they used to be
In some ways going into Richer Sounds makes me sad because it shows how good other retail outlets could and should be. They have amazing customer service from staff who know what they’re talking about. If you have a problem they *phone you* to put it right. It’s like going in a shop from a time when shops cared about what they sold and what you bought. I can’t rate it highly enough.
2 May 2026
Unprompted review
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Qed speaker cable Gave good advice quick simple sale
Given good advice quick simple sale
25 April 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Great manager Steven with a good team…
Great manager Steven with a good team good all round service
24 April 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Bought £2k TV with free soundbar and…
Bought £2k TV with free soundbar and promised price would be held till next day and I think manager in Southgate said he couldn't so paid higher price for TV. Decided to buy headphones . Walked into Southgate , staff serving customer. Waited . Manager who served me walked out back and ignored me so had to go to Holborn to put hase. Staff really tried to help. Bought because fiio 21 with iem sounded bad ..asked staff if he'd help set it up and he agreed , but over ear sounds great so will probably just sell iem.
22 April 2026
Reply from Richer Sounds - Holborn
Thank you for choosing to shop with us and I'm glad that the Holborn team were able to help with your purchase, although I’m sorry to read about some parts of the experience, particularly in your Southgate, which I will of course review with the branch manager.
If there’s anything further I can assist with, or if you’d like me to look into any of the points you’ve raised in more detail, please don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
I worked with Steve at Holborn to buy…
I worked with Steve at Holborn to buy my Samsung tv, he was really helpful and helped arrange next day delivery. Really pleased with my purchase.
17 April 2026
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Very friendly and helpful staff.
17 April 2026
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
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