Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
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I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more
Company replied
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
Company replied
Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #13 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1k reviews
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Your staff member was approachable
Your staff member was approachable, helpful and reassuring.
11 June 2026
Reply from Richer Sounds - Holborn
Thanks for taking the time to leave your review. We're really pleased the team made you feel comfortable and well supported throughout and would love to make your next experience a five-star one.
The Richer Sounds team
Taga Harmony spec check
I rang to talk about a Taga Harmony unit. I spoke, I believe, Elliot. Had a good chat as to would it suit my needs, and product availability. ordered over phone, delivered to store on time. Very happy with service, very happy with product.
12 June 2026
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
An item was reserved for 24 hours for me
9 June 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
I called the Holborn store to get some…
I called the Holborn store to get some advice about some headphones I was thinking about buying and got some great advice. I also joined the VIP club so got a great deal on the ones I went for. Very happy punter.
5 June 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Great customer service and excellent discount!
Great customer service and excellent support from the store manager. I was also offered a very competitive discount, which none of the nearby Richer Sounds stores in my area were able to match. I will definitely return to the Holborn store in the future and would highly recommend it to others.
22 May 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
If you need a new TV or Hifi Equipment go to Richer Sounds
If you need a new TV or Hifi Equipment, having experienced quality staff that know their stuff is the place to go! Richer Sounds are passionate about what they sell and can advise on what's best for you. Highly recommended.
26 May 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service, great prices, excellent customer service.
Great service, advice, and a good deal of patients from Steve at the Holborn store.
My order was placed very late in the day and still a next day delivery was promised and met.
Steve reassured me about the compatability between my existing speakers and a new amplifier.
Great prices, expert advise and excellent customer service. What's not to like?
Many thanks for your kindness.
4 June 2026
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Great staff
I always go to Richer sounds, I’ve been going there for years . They are very professional . And honest, they gave me the right advice about . The hifi system . And my Speakers always friendly and generous with their suggestions and advice , Steve the store manager , is a legend. Can’t do enough for his customers . Thank the team
5 June 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
excellent service as usual
excellent service as usual, that’s why I keep coming back time and time again.
31 May 2026
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Very good shop with lots of outstanding…
Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experienced from the buy
19 May 2026
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
I like a shop where the staff know what…
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.
31 May 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Love Richer Sounds!
Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.
26 May 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent knowledgeable customer…
Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.
23 May 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Great install service by Simply AV
Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything
20 May 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
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