Richer Sounds - Kingston Reviews 

Carl was extremely helpful efficient and professional. Has sorted an ongoing problem with our TV. Thankyou.

As always an inshore shopping experience with real human beings who can be advise and guide your customers.

Excellent service very friendly

I bought a Samsung OLED TV recently. The sales assistant was very nice and gave me a £20 manager's discount at the time of purchase.
However, about 2 weeks later I went on the website and found out that the TV price has been further dropped by £30. So I sent an email to RC explaining the situation and asking for a price match. I got a response back from Manager Carl offering me the refund. I was very pleased and impressed with their customer service and support.
This is one of the reasons, I have been a RC customer for over 20o years now.
BTW the TV is also amazing and the HDR format is absolutely stunning.

Great customer service especially as this was my first order.

Listened in the demo lounge with a nice knowledgeable chap. Also price better than other places so bought it

The person I store was very customer focused.

Wonderful buying experience from Richer Sounds Kingston. Strongly recommend.

I recently purchased the 77" LG G5 from the Kingston branch of Richer Sounds, and the experience was outstanding from start to finish.

A special shout-out to Sunny, who really went above and beyond. He was incredibly knowledgeable and guided me through the entire process, helping me feel completely confident in my decision. It’s rare to find that level of genuine expertise and patient advice without feeling pressured.

The TV itself is a masterpiece—the brightness and clarity on the G5 are on another level. Combined with Richer Sounds' competitive pricing and their legendary 6-year guarantee, it’s easily the best tech purchase I’ve made.

If you’re looking for a premium home cinema setup, I can’t recommend the Kingston team and Sunny highly enough. 5-star service all the way!

Great service as usual. Very happy with purchase and grateful for the knowledge and advice of staff.

The staff at the kingston branch were amazing
Really helpful from start to finish
Shout to miles who went above and beyond

Excellent service, far more economical than a certain large store… all told very satisfied.

Good value and very pleasant customer service.

Excellent good price. Paid extra for specific day delivery. Was given a 3
hour window but it was a couple of late before it was delivered.

Every time I have purchased equipment from Richer Sounds, Kingston I feel they really CARE about their customers. This approach comes from the Manager, Carl - who is professional, and keen for the firm to make a good impression. The best prices, staff who know what they are selling, and really listen to the needs of their customers. First-class!

Excellent speakers at a keen price, and the click and collect availabity and messaging went exactly as promised.

Kingston Staff knowledgable and really took time to outline options. They go the extra mile. Don’t buy any kit without speaking to this amazing team first !