Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... See more
Company replied
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See what reviewers are saying
I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... See more
Company replied
I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... See more
Company replied
The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
- 0333 900 0040
4.9
Excellent
2k reviews
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Fantastic service from the Kingston…
Fantastic service from the Kingston team. My speaker system arrived the next day and I benefited from great advice.
7 February 2026
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I went for advice on improving sound on…
I went for advice on improving sound on my existing hifi system, and I would like to recommend one of your employee Sunil who ia very knowledgeable and helpful. Thank you Richer Sounds for employing a knowledgeable staff
Excellent service as usual
6 February 2026
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Great advice and fantastic collection of hi fi equipment
Great advice and fantastic collection of hi fi equipment . Order was delivered in good time.
4 February 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I would Recommend Richer Sounds
Richer sounds gave an excellent service. I dealt with Callum. They were efficient, great value and kept me up to date on my order. Also the engineer they sent Liam was brilliant.
10 November 2025
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Carl at Kingston was the greatest
Carl at Kingston was great. He was knowledgeable and entertaining. Gave me his views and let me choose. Brilliant. I made the purchase. Thank you.
4 February 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service
Very good customer service. I had 3 demos at the Kingston store and Sunny was very helpful each time and at no point did I feel that he was a burden for them to spend time demoing the equipment. I felt I got good advice and when I wanted to change the hifi separates I had bought there was no issue and they arranged for them to be picked up from my house at the same time as the new equipment was dropped off.
10 February 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgable, helpful and polite with excellent after sales care and advice
I have had an account with Richer Sounds for a number of years and I have always found their staff to be extremely knowledgeable, helpful and polite. My recent experience has been no different. Excellent at the point of sale and also with after care too. 10 out of 10
3 February 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Efficient
Efficient, friendly, professional service. Very pleased with how my needs were dealt with.
31 January 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable staff and i day delivery…
Knowledgeable staff and i day delivery ,prompt
2 February 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Great company very knowledgeable and…
Great company very knowledgeable and good prices
29 December 2025
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
I wanted a sound bar and got one preceded by excellent advice from the Richer Sounds team
Explaining what I wanted to buy and getting good practical advice on the options. Placing an order and receiving the item slightly sooner than predicted. Wonderful.
31 January 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Fast delivery
Ordered a Denon mini hifi Saturday evening arrived in store Monday. Very impressed how quickly product arrived at selected store for pickup.
28 January 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service, great communication, good offers and never disappointing quality.
27 January 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Staff are always available for…
Staff are always available for information and advice(Sunil) .they are never pushy and will tell you of any deals on promotion at the time..I was after a stand alone CD player and managed to get it at a reduced price due to the box being open.very happy with product and the service provided.
20 January 2026
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Hi Fi amplifier
Outstanding service received from Daniel, exemplary professional advice received from Daniel which made shopping at Richer Sounds a pleasant experience and which resulted in a sale. Thank you Daniel and thank you Richer Sounds for being a great, friendly and helpful place to shop for AV/ Hi fi equipment with competitive prices and sometimes free extended guarantees.
19 January 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Very polite and helpful staff
16 January 2026
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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