Richer Sounds - Leeds Reviews 

3,313
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... See more

Company replied

Rated 5 out of 5 stars

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... See more

Company replied

Rated 5 out of 5 stars

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... See more

Company replied

Rated 5 out of 5 stars

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,313)

23,951 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buying experience from Leeds store

Great communication from Rik at the Leeds store. He sent me photos of the actual unit (an open box Klipsch Core 200 soundbar) on WhatsApp.
Unit paid for via a secure link and arranged collection from the store next day.
No original box but it was all very well packaged up ready to collect.
Soundbar works perfectly and I was very pleased with the whole buying experience.

5 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

A premium experience without the…

A premium experience without the expected cost.

Had a great experience visiting the store in Leeds, Mikey was fantastic, no pressure and really helpful. Ordered a TV for delivery whilst in store. That was delivered today, even brought it into the house and left it in my room of choice, completely unexpected level of service.
Thank you!

12 March 2026
Unprompted review
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

High-Fidelity in the Hands of Enthusiastic Experts

After much deliberation, we arrived at the decision to buy a Ruark R3S compact music system to replace our old Bose wave radio.
It's a beautiful unit with wonderful sound and more input sources than you can shake a stick at, including an optical connection to our bedroom telly.
However, the lady of the house was pretty insistent that it should match our bedroom decor, so the walnut/lead grey grille colourway [seemingly discontinued :-( ] was her choice.
Big thanks to Derek at the Leeds branch, who went above and beyond the call of duty to open a number of boxes to ensure that we were in receipt of right (and increasingly rare) model.
She's happy, which means that I'm happy.
Big thanks to Richer Sounds; always our first port of call.

12 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Television plus set up

We were surprised on the price of the tv we had chosen.
But we are getting used to the smart tv now.

4 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service and great prices

Great service and great prices. Was able to collect AV amp and sub on the day I phoned and got big speakers delivered on a day of my choice. Thanks go to Anthony who couldn't have done more for me.

28 February 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Absolutely no criticism of Richer Sounds Leeds

Absolutely no criticism of Richer Sounds Leeds, very helpful and sale was straightforward.

However; DHL delivery was a dissapointment, no attempt to deliver to my address.
Had a message saying tried to deliver but no reply so package taken to the local Post Office, this was a blatant untruth as I was in all day awaiting another delivery.
To add further insult to the lie, the DHL van drove into my road 15 minutes after I had received the message regarding an attempted delivery.
Then had to drive to the Post Office to collect the package.

28 February 2026
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Reply from Richer Sounds - Leeds

I'm genuinely sorry to read that the DPD driver caused so much hassle for you, which is the last thing we would want. We will of course investigate this directly with them, and explain we expect so much more for our customers.

In the meantime, I'm grateful for your kind comments about the store colleagues even though there were these issues post sale, and should you need any help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Sound advice

Good advice from knowledgeable staff very competitive with their pricing quick delivery so overall an excellent service

27 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Our customer service advisor was really…

Our customer service advisor was really knowledgeable about the diffent TV technologies and what the market was like. and we didnt feel pressured . He helped us make an informed choice for the tv we chose.

27 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly & helpful staff

As usual, friendly, helpful & knowledgeable staff. Great service & excellent delivery.

26 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service - as always!! :)

Thank you Mikey and Ahmed for helping me out with the TVs. Very impressed with the quality and price.

-75" Aiwa
- 43" Toshiba (x3)

Not my first purchase (been coming to RS since I was in a push-chair) and definitely will be back again!

25 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Panasonic 9000 4k Blu-ray player

From the word go with my enquiry deal struck at a competitive price free delivery technical questions answered from professional sales staff and item in stock delivered next day Wow cannot beat that thank you

25 February 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Nice store and very friendly

Nice store and very friendly & knowledgeable staff.

29 January 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Five star service from Leeds

Five star service from Leeds, twice! Good knowledgeable staff and clued-up on what they have and what the best deals are. Had to replace a broken TV, told them what I had and they suggested similar but better. Only problem is I didn't measure up and had to move furniture to make the TV fit - but that's definitely a me problem!
Really appreciate that they use a specialist couriers for TVs, they were top notch and even asked where I wanted it. Wish every retailer had service this good!

8 July 2025
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent, knowledgeable staff

It's so good to go to a shop where the staff have excellent knowledge about the products they sell. And enthusiasm for providing excellent customer service. I was very happy to buy higher up the price range for top of the range equipment.

22 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Online Click and Collect

Internet purchase.
Simple click and collect from store, notification that my purchase had left the warehouse and the courier was handling it, phone call from my nominated store it had arrived, collected at my convenience, very good service all round.

20 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

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