Richer Sounds - Lichfield Reviews 

1,908
TrustScore 5 out of 5

4.9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Rated 5 out of 5 stars

We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... See more

Company replied

Rated 5 out of 5 stars

Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... See more

Company replied

Rated 5 out of 5 stars

Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... See more

Company replied

Rated 5 out of 5 stars

The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom

  • 0333 900 0089

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,908)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

Big selection of quality products and…

Big selection of quality products and great prices .
Staff were fantastic , couldn't help.enough , best shop all your home systems

8 January 2026
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Hisense tv

Bernie was most helpful explaining the differences between the two tvs we were looking at and also showing us alternatives to ariel connections behind the TV had the one we decided on in stock and helped us out to the car with our purchase

8 January 2026
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A Friendly store

It was easy to visit my local store and order my new TV. The staff were friendly and dealt with my order professionally. The TV was was promptly ordered and available for collection the next day

6 January 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Dawn, Tim and James were very knowledgeable and helpful a great deal with my online order.
Unbeatable pricing to boot to.
Would definitely recommend .

5 January 2026
Rated 5 out of 5 stars

Reliable service

Easy to shop online but when you need to speak to someone it’s very easy to do so. Would definitely use them again.

4 January 2026
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review!

Rated 5 out of 5 stars

A quick fast no issue purchase

We ordered our new tv on Monday did all the necessary prerequisite paperwork stuff over the phone and by Tuesday morning the following day our purchase had arrived so we’re very happy with the simple easy process and customer focus that was given to us brilliant

3 January 2026
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Reply from Richer Sounds - Lichfield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Website is easy to use and to compare…

Website is easy to use and to compare products with a great range to choose from. Staff are always polite and helpful but aren’t pushy sales types.

3 January 2026
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Reply from Richer Sounds - Lichfield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer sounds, you won't be dissapointed

We always use Richer sounds for our TV and Audio purchases, Staff are always very Knowledgeable, friendly and not pushy. We always use the Lichfield Branch, you can't beat old school buying and the staff are first class.
This is all in addition to the great prices and 6yr warranty on TVs

3 January 2026
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Reply from Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service

Great service, Tom was very informative and had great knowledge.

31 December 2025
Unprompted review
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Knowledgeable customer service

Knowledgeable customer service, polite and patient! James was most helpful.

27 December 2025
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Ordered online for collection from the…

Ordered online for collection from the Lichfield store. Had a call from the store within 24hrs saying item was ready to collect.
Parking okay, store staff very helpful and attentive as we were seen to as soon as we entered even though they were having a large delivery.
Item given to us and we were asked if we needed any help with it. All in all very happy and would recommend this store and Richer Sounds as a store for all your audio/visual needs

30 December 2025
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Reply from Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

helpful staff

helpful staff

30 December 2025
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Faulty Item - But great experience

Brought an item from them a week or so ago, click and collect, arrived before the proposed time. However, the item developed a fault which wasn’t their fault; I returned it and dealt with Dawn, she understood my issue and helped me out with refunding the item.

Would gladly do business with them again, professional from start to finish.

29 December 2025

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