We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... See more
Company replied
Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... See more
Company replied
Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... See more
Company replied
The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big selection of quality products and great prices .
Staff were fantastic , couldn't help.enough , best shop all your home systems

Reply from Richer Sounds - Lichfield
Bernie was most helpful explaining the differences between the two tvs we were looking at and also showing us alternatives to ariel connections behind the TV had the one we decided on in stock and helped us out to the car with our purchase

Reply from Richer Sounds - Lichfield
It was easy to visit my local store and order my new TV. The staff were friendly and dealt with my order professionally. The TV was was promptly ordered and available for collection the next day

Reply from Richer Sounds - Lichfield
Bought a new TV and had a good choice to choose from and competitive prices. Knowledgeable staff able to explain what each model was capable of.
Dawn, Tim and James were very knowledgeable and helpful a great deal with my online order.
Unbeatable pricing to boot to.
Would definitely recommend .
Easy to shop online but when you need to speak to someone it’s very easy to do so. Would definitely use them again.

Reply from Richer Sounds - Lichfield
We ordered our new tv on Monday did all the necessary prerequisite paperwork stuff over the phone and by Tuesday morning the following day our purchase had arrived so we’re very happy with the simple easy process and customer focus that was given to us brilliant

Reply from Richer Sounds - Lichfield
Website is easy to use and to compare products with a great range to choose from. Staff are always polite and helpful but aren’t pushy sales types.

Reply from Richer Sounds - Lichfield
We always use Richer sounds for our TV and Audio purchases, Staff are always very Knowledgeable, friendly and not pushy. We always use the Lichfield Branch, you can't beat old school buying and the staff are first class.
This is all in addition to the great prices and 6yr warranty on TVs

Reply from Richer Sounds - Lichfield
Excellent service and delivery we had an issue that was solved swiftly and professionally

Reply from Richer Sounds - Lichfield
Great service, Tom was very informative and had great knowledge.

Reply from Richer Sounds - Lichfield
Knowledgeable customer service, polite and patient! James was most helpful.

Reply from Richer Sounds - Lichfield
Ordered online for collection from the Lichfield store. Had a call from the store within 24hrs saying item was ready to collect.
Parking okay, store staff very helpful and attentive as we were seen to as soon as we entered even though they were having a large delivery.
Item given to us and we were asked if we needed any help with it. All in all very happy and would recommend this store and Richer Sounds as a store for all your audio/visual needs

Reply from Richer Sounds - Lichfield
The sales person was very helpful and located the object which I required and bought.

Reply from Richer Sounds - Lichfield
Expert advice and proactive friendly style by Luca

Reply from Richer Sounds - Lichfield
Very helpful service at the Lichfield branch from the incredibly knowledgeable staff there.
Brought an item from them a week or so ago, click and collect, arrived before the proposed time. However, the item developed a fault which wasn’t their fault; I returned it and dealt with Dawn, she understood my issue and helped me out with refunding the item.
Would gladly do business with them again, professional from start to finish.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.