I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
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I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
Company replied
Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
Company replied
I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but wa... See more
Company replied
Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
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Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy.
This time he advised on a replacement turntable, plus with guidance as to how we might set it up and connect it to our existing system. He is also willing to talk us through once it arrives, if we find that we need a little more help. He never over-sells and can be trusted to support us in making the decision that's right for us.
Also really reassuring to see the staffing continuity in this employee-owned company - all credit to them.

Reply from Richer Sounds - Milton Keynes
Great Comms from start to end, super friendly staff and an unmatched price. Highly recommended

Reply from Richer Sounds - Milton Keynes
The customer service provided at the Milton Keynes branch is exceptional.

Reply from Richer Sounds - Milton Keynes
Ordered online. Site easy to navigate and straightforward to place order. New TV delivered within three days. Great communication from Richer Sounds re delivery, guarantee etc. Price very competitive. Would definitely use them again.

Reply from Richer Sounds - Milton Keynes
Spoke the Richard in store, great help and advice, have got my old system up and running,,,,, happy days 👍
Thanks again
Graham

Reply from Richer Sounds - Milton Keynes

Reply from Richer Sounds - Milton Keynes

Reply from Richer Sounds - Milton Keynes
Great shop and people Milton Keynes thanks for all your help.

Reply from Richer Sounds - Milton Keynes
Used them for years..
just great, always competitive, always end up spending too much :-0

Reply from Richer Sounds - Milton Keynes
Bought the Audio-Technica LP60XBT Black bluetooth turntable as a present for my wife's birthday .
The delivery was brilliant, the actual turntable is amazing. So nice to hear all our old vinyls again .
Many thanks

Reply from Richer Sounds - Milton Keynes
Easy to order and delivery came sooner than expected

Reply from Richer Sounds - Milton Keynes
Last Tuesday I phoned the MK Branch and spoke to Mark.
I asked if it was possible to listen to a Ruark R410 coupled to a CD player and a Sub Woofer.
He stated that I could purchase them and try for a month if I wasn't happy I could return them.
I asked if he could put this in writing,five minites latter I recieved an e mail and a Quote from Mark who then answered all my questions so I paid
The next day I had a Text from DPD saying my goods were being deliverd between 1 &2pm
The goods arrived on time and were in pristene condition.
I have now built up and installed and am very happy,because if I have a problem Mark will be there to help.
Once again many thanks to Mark who is a credit to your organization.
Kind regards
Alan Keen

Reply from Richer Sounds - Milton Keynes
We visited the Milton Keynes store and was assisted by Gilbert who was very pleasant and knowledgeable.
He answered all our questions and we purchased a 42* Samsung Oled.
Have just put it up son wall so obviously too soon to say about product but all seems great.

Reply from Richer Sounds - Milton Keynes
Had a great experience at the store a few months ago, and have only put this review up after seeing the notification. They were great help walking me through the best quality TVs within my price and were just pleasant all-round. Unfortunately, I can't remember the gentleman's name who helped me but I left pleased and my TV has been great since I got it!

Reply from Richer Sounds - Milton Keynes
Excellent service from the guys in your Milton Keynes shop, and when I called to let them know that the assembly pack was missing they couldn't have handled it better 😊. I had the replacement pack within 24 hours - cracking service and a quality product 😊

Reply from Richer Sounds - Milton Keynes
Excellent Customer Service at MK. Both Deputy Manager and the Senior Sales Advisor answered all my questions, paid a lot of attention and went above and beyond when I gave them a wrong billing information to correct it and re-issue the bill with correct details. Great patience, great communication.

Reply from Richer Sounds - Milton Keynes
Helpful advice over the phone. Efficient ordering and payment system.

Reply from Richer Sounds - Milton Keynes
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