Richer Sounds - Newcastle Reviews 

Long time user of Richer Sounds from the beginning. Have always received excellent service from Newcastle which is my home town.

Friendly, helpful service, with advice on how to begin setting up our purchase when it arrived.
Only on returning home I realised I hadn’t purchased a necessary carbon brush for my vinyl albums. (I know it’s minor, but advice to buy one would have helped).
Otherwise quite happy.

Goods as described and delivered promptly. There was a problem with my mobile phone temporarily not being able to receive a one time passcode, but the staff at Richer Sounds Newcastle could not have been more helpful and patient, and found an alternative payment method.

Excellent customer service and brilliant product. I’ve bought lots of stuff from Richer sounds and they have the best customer service ever. On this occasion I bought some speaker cables over the phone, and explained that I’d had some hand surgery and asked if they could cut the cable and strip the ends as I haven’t the strength yet which they happily did. The cable has arrived and it’s great. Again, a very happy customer. Thank you Dale of Newcastle richer sounds.

Over the years we have been customers of Richer Sounds and on this occasion were served by Colin who listened carefully to our requirements which were for a quite small TV to fit in a specific space. Although there was a TV that was almost exactly the size of the space in store we really needed one slightly smaller which he searched for and found. He told us it would be delivered in about 5 days and it was, we like it very much. Colin was very pleasant and took the time we needed to be sure we got what we wanted. We very much appreciate this excellent service.

Richer Sounds use an excellent business model, which has allowed them to succeed and prosper while other suppliers have withered. Do a little research about Julian Richer and maybe you will see why this has happened. In my experience, branch staff have always gone the extra mile to be helpful. They are knowledgeable of the products they sell and are there to support their customers. They might not have the fanciest of showrooms, but this simply helps them keep costs down. It is a business i will continue to use for future purchases.

Im leaving richersounds a 5 star 🌟 review, because as always they have fantastic customer service.

Went into shop to see about buying a soundbar a couple of times. Disappointed to see that one Iwas interested in was £1099 pounds for non members & £499 for members, the same soundbar was for sale in John Lewis for £499 and also at Amazon, where does this £1099 come from.
When asking for advice I felt as though i did not know I could get any advice about products sound quality. I need to call into shop because 1 or2 little things that are bugging me. Which i will do after my holidays

Purchased this TV 3 times recently (me, my son, my parents.
Easy ordering and collection.
Good communication and friendly staff.
To be honest, could have got the tv cheaper on Amazon but customer service, reputation and 6 year guarantee means more than saving a few quid.

Where to start? Great selection of items here and the staff are true experts in their field and a good laugh too! I was told that delivery would probably be in 5 days and my CD player, Amp and speakers arrived the next day. Great experience and I already can’t wait to go back when I have saved a few quid for some headphones and a turntable.

Have used the branch in Newcastle a few times now since moving from London. Staff have been helpful as well as knowledgeable. Most recent visit the salesman Colin knew exactly what I needed, made me feel at ease and was highly professional.

I felt that the assistant, Harry, really took time to find out what I needed and what I didn’t need and didn’t just try to sell me the most expensive item.

All staff are very knowledgeable on all products and can give instant advice when asked. I like the fact that everyone is very willing to give help and advice. Staff are very friendly .

Knowledgeable staff and great product

Great advice and price very competitive , staff very friend.y and knowledgeable delivery service and fitting great

We had a short list of TV’s before going to Newcastle’s Richer Sounds. Dealt with Euan the assistant manager who was very knowledgeable and helpful. My Blue Light Card was beneficial and Euan offered us a very good deal on our Tv, Sound Bar and wall bracket which we took. Took delivery very quickly and the TV is excellent.

I purchased an OLED LG TV from Richer sounds, the deal was best I could find and I went in store (Newcastle) to collect, I found the staff very polite, friendly and knowledgeable. Would highly recommend them to anyone. Thank you again.