Richer Sounds - Newcastle Reviews 2,409

The assistants were able to answer my questions and demonstrate. They were able to change my TV as it was not a suitable sized base

I would like to say a big thank you to Harry and Ethan ( two young lads ) at the Newcastle Store, for helping a not too tech savvy OAP make sense of the modern usb turntables.
After a couple of visits to the store, i felt confident i was ordering the best product for me.
I always prefer to shop in store whenever possible, and Richer Sounds still offer that oppourtunity.
They offer a great range of products, great prices and really great service.
Thanks once again.

All great from ordering over the phone to delivery. Even a refund when the price dropped.

First time using RS. Good advice given to me instore and they even beat Amazon’s price. I will definitely use again in the future for any audio or visual products. Good delivery as well by their delivery partner, ordered in store at 4pm, delivered the next day, you can’t ask for any better than that.

Ordering was straight forward, delivery was sooner than expected but I was still given enough notice.
Deliver staff were really kind. Zak and Ian were very helpful.

The service was quick and friendly. The product i asked for was not available. I was advised by the salesman as to an alternative which he described as 'good as'. He was wrong. They're better and at a lower price.

Exceptional staff, service, knowledge and delivery.
Never felt pressured into buying a product. The Ruark system is proving perfect for our home and connectivity of our 60 years of music on all platforms we’ve acquired. Thanks for your understanding and expert guidance.

I had trouble setting up my AT-LP3 turntable thanks to my lack of experience, but popping into my local shop and speaking with one of your shop assistants soon had me diagnose the problem. The product itself is fantastic for the price and my music has never sounded better.

Such good customer service.My Record Deck was dispatched day after order raised and received the following day after that. Not the 3 to 5 working days quoted .
Arrived very well packaged and has given me trouble free enjoyment up to now.
Well do Richer Sounds

I needed to diagnose what had happened to my surround sound and whether the fault was with my amp or subwoofer. So I visited richer sounds Newcastle and Euan the deputy manager took time to diagnose the problem and guided me to purchase a replacement amp which has significantly improved the sound stage while watching TV or listening to music.
The value comes first from the knowledge of the staff who identify your needs and match the best product for your budget.
Their customer service is excellent and I found them to have the most comprehensive range of quality products in Newcastle.
I will be visiting again soon to get advice for the creation of a new system for a larger room.

I bought a Cambridge hifi system with teac double cassette deck recorder player
The staff at richer sounds REALLY CARE l had ideas of what l wanted the guy gave me totally impartial advice really helpful to me REALLY CARED
l got it installed for £100 l thought this was excessive cos Sony centres Currys AO only charged £50 l told Julian richer yes he exists talked to me(a truly wonderful guy)
He listened said £100 was alot and refunded me £50 so he matched the rest(charges this now)
Unfortunately my teac failed one deck failled SAM from my local store came and took it back for repair but AMAZING THIS HE GAVE ME HIS HIGH END SONY CASSETTE DECK SO I COULD PLAY MY CASSETTES WHILE MY DECKS WERE AWAY
WOW THIS WAS I TOLD JULIAN RICHER ABD HE GAVE SAM A WEEK A YEAR AT HIS HOLIDAY LETS AMAZING ALROUND
RICHER SOUNDS ARE TRULY AMAZING THIS PROVES THAT STAFF THAT REALLY CARE
6 YEARS GUARANTEES ON MANY PRODUCTS
I BOUGHT 2 SONY X700 HIGH END DVD PLAYERS WITH Dolby ATMOS SOUND AND DOLBY VISION PLAYBACK I BOUGHT THEM FROM RICHER SOUNDS ON LINE BOTH WONDERFUL AT A WONDERFUL PRICE TOO
£274 each when Sony web site Currys AO etc £279 SO VERY COMPETITIVE PRICES TOO
EVERYONE AT RICHER SOUNDS FROM THEIR FOUNDER DOWN TO THEIR SALESMEN LIKE SAM REALLY CARE AND THEY PROVE IT MY ADVICE BUY FROM Richer SOUNDS YOU WONT BE Disappointed AND IF THE WORST HAPPENS AND YOUR PRODUCT BREAKS DOWN THERE WAITING TO HELP LIKE OUTSTANDING SAM AT MY LOCAL STORE
stewart

Always helpful on visiting shop or over phone.Not the brightest technically but always patient and explain sometimes multi times.NEVER refused to help.That is why I will always shop local.
Cheers Ted

Great service, invaluable advice and good value. As always!

Very professional and after sale advice superb

Bought a wiim mini, reserved over the phone as couldnt get into store until the next day, only 1 left in stock and to my surprise it was reserved for me to collect

Well informed, professional and very easy to deal with. Well done.

From first contact (out of hours) to a first class delivery experience a truly faultless service. After an horrendous recent purchase experience I can only say that Richer Sounds have restored my faith in on-line retail.

Excellent service and very friendly. Item was reduced and only an ex demo left so I got more discount, even better.

Really helpful in contacting me to inform me of a restocked item I'd been looking for.

Euen dealt with everything really quickly. Great value. Packaged well and sent the same day.

Very happy customer.