Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more
Company replied
On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more
Company replied
Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more
Company replied
I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual, the guys at Nottingham Richer Sounds were great and very helpful. The 4 star review is mainly due to the fact that I couldn't see the Hisense 75in tv in action before buying and had to rely on comments on the Richer Sounds reviews and in-store advice. After a few days with the tv on the wall at home it's taken quite some time to get the picture quality right, with alot of backlight issues to resolve. Overall I'm impressed with the tv but the inconsistent backlighting on the panel have been annoying.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Staff were really helpfull and you had the product i wanted in stock
Theres also parking which is a bonus
The product was competitivly priced and also came with a 6yr warranty

Reply from Richer Sounds - Nottingham
Hi , Ian at Nottingham was very informative & made the transaction very easy.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Excellent advice & frendly staff. Will always use richer sounds in the future 💯 satisfied…

Reply from Richer Sounds - Nottingham
Ordered an LG television from you guys as you quite simply were the most competitive in terms of price and could not have been more helpful on the telephone (Nottingham shop). In addition, your customer service and knowledge of the product were outstanding. I ordered the product lunchtime on Monday and received it the very next day at 0800. Superb service from start to finish.

Reply from Richer Sounds - Nottingham
The whole team at the Nottingham store are obliging and knowledgeable.
Ben, who gave our demonstration, was very accommodating and gave us some good advice

Reply from Richer Sounds - Nottingham
Fabulous service from richer sound in Nottingham. They helped my mum pick the right tv for them. The staff were knowledgeable, super helpful including carrying the tv to the car. They took the old tv in to recycle and helped me when I couldn’t connect to get channels. Absolutely first class service again from them. Thank you so much

Reply from Richer Sounds - Nottingham
Great choice,great price, and excellent customer service.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
The products we had shortlisted on your website were all on display
This enabled us to accurately compare picture quality side by side
The sales person was very helpful by giving us details of each tv, the pros and cons

Reply from Richer Sounds - Nottingham
I called the Richer Sounds Nottingham team regarding the compatibility of a new Marantz CD6007 player with my existing Staljes NS3 active speakers. The technical advise was positive, thorough and just what I wanted to hear. Following the conversation I placed the order for the CD player online and collected from store the following day. In summary, positive advice, easy shopping and very professional service.

Reply from Richer Sounds - Nottingham
When buying speakers you need to hear them. When we visited the store they advised us on options and set them up so we could hear them with music that we would play. No pressure to buy there and then. We purchased them a few days later. Good expertise and demo with great customer service and price. You can’t ask for more.

Reply from Richer Sounds - Nottingham
Excellent experience in the shop I don’t think the seller went far enough to show how to set it up. The instructions are very all over the place which I have no knowledge of following.

Reply from Richer Sounds - Nottingham
Always receive a good service. Good customer focus. Repairs department never got back to me which was annoying. However, AVR replaced after the repair failed to rectify the problem and turn around was swift and very professional once I chased up thanks.

Reply from Richer Sounds - Nottingham
Outstanding service from Rob in the Nottingham store again!!!

Reply from Richer Sounds - Nottingham
Knowledgeable staff who are prepared to spend time understanding your requirements.
Don't try and constantly up sell and prices are competitive.

Reply from Richer Sounds - Nottingham
We visited the Nottingham shop and were greeted by Dave. His approach was friendly, helpful and professional and it was clear that he was very knowledgeable. There was no pressure to buy and he listened carefully to our questions. Our previous TV was 18 years old, and technology has moved on massively over that period. Dave was able to help us with answers to questions about using a new TV with some of our older equipment. He took time to explain our options and we never felt rushed.
We bought our new TV and we're highly delighted with it.
The whole shopping experience was brilliant. Thank you so much.

Reply from Richer Sounds - Nottingham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.