Richer Sounds - Nottingham Reviews 

2,169
TrustScore 5 out of 5

4.9

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more

Company replied

Rated 5 out of 5 stars

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more

Company replied

Rated 5 out of 5 stars

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previo... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,169)

24,752 reviews in the last 12 months

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Rated 2 out of 5 stars

Not very happy as I was told that in…

Not very happy as I was told that in the box I would have found all brand new accessories for my ex display TV. In reality I found the old accessories, bent tv brackets, no installation instructions, one connect cable covered in paint, no backing adhesive labels (those that should go on the TV back prior to screwing on the brackets with the hanging handles), no adhesive pads for the back of the tv at the base (wall distances). Also one of the magnetic bezel covers has an airline crack and I will return to the store to get this replaced.
To top it all inside the box I found a label stating that the TV price was £899 which is £101 less than what I paid.
I would appreciate some feedback, replacement of the damaged items and a refund of £101, please.

20 July 2026
Rated 5 out of 5 stars

I purchased a Sony Bravia 9 11

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is difficult to get hold of, so pleased it was delivered just after moving in to my new home.

6 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

So professional

So professional. Plenty of staff. Customer after care fantastic

6 May 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very easy to so business with and…

Very easy to do business with and always willing to demonstrate and talk through the pros and cons, ensuring matching equipment to my existing system. Very helpful bunch, thank you.

18 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Nottingham Branch Quality Service

The Nottingham Branch had the product I was interested in. They arranged to set it up in their listening room. I was more than happy and purchased the item. I had applied for their VIP discount and got 10% off the price.
Excellent, friendly service throughout.

18 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Hisense PT1 Projector

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product warranty and competitive pricing. Whether it be a shop demo or on line order, it's hassle free and easy. On my recommendation, a friend ordered a projector and screen from the Nottingham branch and his experience was exactly the same. He was so delighted with the package and service, I decided to buy the Hisense PT1 instead of a 100 inch TV. Wise decision. Trade with confidence.

17 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Service and staff made me feel welcome

Service and staff made me feel welcome, provided the product and worked through the whole sale. Even helped to take item out of the shop.
Mentioned it to my son as soon as I saw him

15 July 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, happy with product purchased will use again.
only gave 4 stars as I always like to leave room for improvement.
Thanks again

14 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for the kind and helpful feedback, we'll keep doing our best to get that fifth star from you!!

Look forward to seeing you again in-store soon.

The Customer Experience team

Rated 5 out of 5 stars

Richer Sounds Customer Service

I have been using Richer Sounds for a number of years and always go back to them when I require some form of electronic device (that Richer Sounds cover). All the staff are always very helpful and their customer service is second to none. I always recommend using them.

13 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

We did visit the store knowing which tv…

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previously shopped in the store and had good service it didn't need thinking about.

11 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I Had a Cello TV delivered and…

I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the shop and discussions with Tony , I decided to upgrade to an LG OLED TV. This model was delivered and installed by a member of staff Brian to my complete satisfaction. I received very good service from the shop which included a second delivery and installation free of charge .

9 July 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

advisor was helpful and knowledgeable…

advisor was helpful and knowledgeable and was able to place an order over the phone- which was delivered the next day . Excellent service

7 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service and a great product!

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the shop in a city centre is a real bonus. The staff were friendly, attentative and knowledgeable. No rush and no pushy "commission based" sales! Ordered a new Loewe TV and also invested in an ex-display Panasonic Ultra 4K player with a reasonable discount off both. Would not hesitate to recommend Richer Sounds Nottingham!

19 June 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great quality speaker cables were…

Great quality speaker cables were measured and trimmed to perfection. Thank you.

7 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

As ever with Richer Sounds….

As ever with Richer Sounds, their service and turn-around is excellent, and I recommend them for their choice and availability of products and technical advice a pleasure to deal with, certainly at the Nottingham branch.

5 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

6 July 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Samsung Tv for bright room

Good Price, excellent warranty and helpful, friendly staff.

4 July 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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