I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more
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I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more
Company replied
I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more
Company replied
Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more
Company replied
We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previo... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
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Reply from Richer Sounds - Nottingham
Not very happy as I was told that in the box I would have found all brand new accessories for my ex display TV. In reality I found the old accessories, bent tv brackets, no installation instructions, one connect cable covered in paint, no backing adhesive labels (those that should go on the TV back prior to screwing on the brackets with the hanging handles), no adhesive pads for the back of the tv at the base (wall distances). Also one of the magnetic bezel covers has an airline crack and I will return to the store to get this replaced.
To top it all inside the box I found a label stating that the TV price was £899 which is £101 less than what I paid.
I would appreciate some feedback, replacement of the damaged items and a refund of £101, please.
I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is difficult to get hold of, so pleased it was delivered just after moving in to my new home.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Very easy to do business with and always willing to demonstrate and talk through the pros and cons, ensuring matching equipment to my existing system. Very helpful bunch, thank you.

Reply from Richer Sounds - Nottingham
The Nottingham Branch had the product I was interested in. They arranged to set it up in their listening room. I was more than happy and purchased the item. I had applied for their VIP discount and got 10% off the price.
Excellent, friendly service throughout.

Reply from Richer Sounds - Nottingham
I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product warranty and competitive pricing. Whether it be a shop demo or on line order, it's hassle free and easy. On my recommendation, a friend ordered a projector and screen from the Nottingham branch and his experience was exactly the same. He was so delighted with the package and service, I decided to buy the Hisense PT1 instead of a 100 inch TV. Wise decision. Trade with confidence.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Service and staff made me feel welcome, provided the product and worked through the whole sale. Even helped to take item out of the shop.
Mentioned it to my son as soon as I saw him

Reply from Richer Sounds - Nottingham
Very helpful and knowledgeable staff, happy with product purchased will use again.
only gave 4 stars as I always like to leave room for improvement.
Thanks again

Reply from Richer Sounds - Nottingham
I have been using Richer Sounds for a number of years and always go back to them when I require some form of electronic device (that Richer Sounds cover). All the staff are always very helpful and their customer service is second to none. I always recommend using them.

Reply from Richer Sounds - Nottingham
We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previously shopped in the store and had good service it didn't need thinking about.

Reply from Richer Sounds - Nottingham
I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the shop and discussions with Tony , I decided to upgrade to an LG OLED TV. This model was delivered and installed by a member of staff Brian to my complete satisfaction. I received very good service from the shop which included a second delivery and installation free of charge .

Reply from Richer Sounds - Nottingham
advisor was helpful and knowledgeable and was able to place an order over the phone- which was delivered the next day . Excellent service

Reply from Richer Sounds - Nottingham
Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the shop in a city centre is a real bonus. The staff were friendly, attentative and knowledgeable. No rush and no pushy "commission based" sales! Ordered a new Loewe TV and also invested in an ex-display Panasonic Ultra 4K player with a reasonable discount off both. Would not hesitate to recommend Richer Sounds Nottingham!

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Great quality speaker cables were measured and trimmed to perfection. Thank you.

Reply from Richer Sounds - Nottingham
As ever with Richer Sounds, their service and turn-around is excellent, and I recommend them for their choice and availability of products and technical advice a pleasure to deal with, certainly at the Nottingham branch.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
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