Richer Sounds - Plymouth Reviews 2,196

TrustScore 5 out of 5

4.9

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Rated 5 out of 5 stars

I have used Richer Sounds for over 40 years, I have visited our Plymouth branch also made purchases on line, and never had anything to complain about. Thanks to Richer Sounds I successfully upg... See more

Company replied

Rated 5 out of 5 stars

I've used Richer Sounds 10 yrs ago to source amp & speakers so when I needed another pairing I went to them again. Jamie answered my initial queries and because he was so knowledgeable and courteous I... See more

Company replied

Rated 5 out of 5 stars

The best customer service ever. Jamie answered emails (all 30 of them) in minutes, even on the weekend. Sorted any questions, and arranged for free collection (and redelivery) when a problem arose. Th... See more

Company replied

Rated 5 out of 5 stars

I have given Richer Sounds 5 stars because that’s what they deserve. VIP experience is fantastic, being able to collect my new TV and Soundbar whilst the shop is closed to the general public is a n... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom

  • 0333 900 0047

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Easy company to deal with

Purchased a turntable in the clearance sale. Got a good deal for a nice turntable. Turntable came within two days and was easy to set up and start playing my vinyl. Dealt with Josh who was quick to answer my queries and made the purchasing process very easy

18 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Doing everything right

Doing everything right. Very happy with attention, service and excellent fitting of tv the same day as purchased. Very happy customer.

18 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I have used Richer Sounds for over 40…

I have used Richer Sounds for over 40 years, I have visited our Plymouth branch also made purchases on line, and never had anything to complain about.
Thanks to Richer Sounds I successfully upgraded my entertainment systems over the years with the upmost care and consideration a company could give.
I still remember my first visit buying a sound system for my first house, a sat in a room within the shop of our Plymouth branch and felt like royalty trying different systems to suit my needs.
And nothing has changed.
Thank you Richer Sounds for everything,.
I wish you all the best.
Kindest regards Chris CSF

14 May 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Jamie was very informative,polite and very helpful

24 April 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very good experience

Very good experience, left to browse and then great help when required.
Would definitely purchase again from this store.

8 May 2026
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Reply from Richer Sounds - Plymouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Jamie from the Plymouth store was…

Jamie from the Plymouth store was extremely helpful and managed to pair me with a fantastic record player. I greatly appreciate the help.

7 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Recommend Plymouth branch

Jay and Josh were very supportive and understand my needs. After two demo sessions ended up with Onkyo a50 and Dali opticon 6mk2. They're great! The best money spent in my life.
Highly reccomend richer sounds Plymouth.

1 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I have given Richer Sounds 5 stars…

I have given Richer Sounds 5 stars because that’s what they deserve.
VIP experience is fantastic, being able to collect my new TV and Soundbar whilst the shop is closed to the general public is a nice touch.
6 year warranty included what’s not to like?
Great customer service .

2 May 2026
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Reply from Richer Sounds - Plymouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent customer service from Jamie…

Excellent customer service from Jamie at the Plymouth branch. Excellent knowledge on tv’s and made my experience there great. Purchased a tcl tv and I am over the moon with it. Will definitely be purchasing more items from there and would highly recommended them to family and friends

1 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The best customer service ever

The best customer service ever. Jamie answered emails (all 30 of them) in minutes, even on the weekend. Sorted any questions, and arranged for free collection (and redelivery) when a problem arose. They even gave me another 10% off, as a sale began while I was waiting for the repair. Brilliant!

25 April 2026
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Reply from Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

A satisfied customer

Arranged a time for a demonstration of a high fi. The listening room was set up with the items which I wanted to hear. Staff were helpful and knowledgeable and were able to supply what I required from stock. A very pleasant experience

1 May 2026
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Reply from Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Easy on line ordering and collection

Easy on line ordering and collection
Staff contacted me to advise TV had arrived, very helpful instore and helped carry it to car

29 April 2026
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Reply from Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery very fast

Delivery very fast , plugged in after wall mounting, all good . Great price !

30 April 2026
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Reply from Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

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