Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
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Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... See more
Company replied
It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more
Company replied
The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom
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Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

Reply from Richer Sounds - Prestwich
Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

Reply from Richer Sounds - Prestwich
I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

Reply from Richer Sounds - Prestwich
Ritcher Sounds sorted my problem out with a speaker I had damaged and even had it delivered to my house

Reply from Richer Sounds - Prestwich
Good website, easy to order new TV. Expensive sound bar included in price. Quick delivery.

Reply from Richer Sounds - Prestwich
Great service, sorted my mistake with the delivery option and we always get a good price and lengthy warranty. What's not to like?

Reply from Richer Sounds - Prestwich
Ellis was great, made sure we got the right TV and stand and also price matched.

Reply from Richer Sounds - Prestwich
Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
Absolutely first class service as always from the staff at Prestwich branch

Reply from Richer Sounds - Prestwich
You had the tv there at your store unlike curry's 3o pound delivery next day argos no better no store near me had one in stock you did you won hands down thank you

Reply from Richer Sounds - Prestwich
Staff in store were quick to help, professional and polite. The show room is small but well laid out and it was great being able to see the system in person, even though I already pretty much knew what I wanted. Delivery service was also great.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
I googled for a 24 inch TV for my caravan and Richer Sounds showed as the cheapest due to a club deal extra saving by quite a long way and when I checked there was a store reasonably local in an area I was picking something else up from so called in to pick one up but they had sold one the previous day or two and was waiting for stock so delivered one free of charge within 2 days so can't ask for better than that and was served by Andy who was very knowledgeable and customer focused.

Reply from Richer Sounds - Prestwich
Everything was very smooth and assistance to get the tv to the car, plus a phone call the next day to check if all was well, was very welcome.
Richer sounds are the best

Reply from Richer Sounds - Prestwich
Exceptional and knowledgeable customer service re the choice of two TVs
Delivery was prompt and efficient - also with excellent customer service

Reply from Richer Sounds - Prestwich
What a pleasant surprise to re-experience customer service.
The Richer sounds team (Prestwich) handled my enquiry with patience and expertise. I entered with a question and exited 45 minutes later with a purchase of £400. This wasn't because they sold me something that I didn't need, it was because they sold me something that I didn't realise I needed.
Really pleased with my purchase and recommend a visit for anyone wanting to understand more about sound. The unit, I now have, has increased my immersion into the wonderful world of sound.

Reply from Richer Sounds - Prestwich
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