Richer Sounds - Prestwich Reviews 

2,141
TrustScore 5 out of 5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Rated 5 out of 5 stars

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more

Company replied

Rated 5 out of 5 stars

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more

Company replied

Rated 5 out of 5 stars

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... See more

Company replied

Rated 5 out of 5 stars

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom

  • 0333 900 0042

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,141)

23,849 reviews in the last 12 months

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Rated 5 out of 5 stars

A RICHER TREATMENT

I have always found staff at Richer Sound pleasant and courteous. They are also knowledgeable about their products which you don't find in High Street electrical shops.
They have time for you and don't try to push sales.
I have been a customer at Richer Sounds in both Stockport and Prestwich branches and have been treated the same way at both.
If you want proper hi-fi/TV at a reasonable price, visit Richer Sounds.
My latest item purchased was a replacement hi-fi amplifier with free 6 year guarantee!
Thoroughly recommended.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with. I ordered my Sony Bravia in store and it was in my home the next day.
Then I went back to add a sound bar to an already great sounding tv.

8 December 2025
Richer Sounds - Prestwich logo

Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great Customer Service

I telephoned the customer sales team to purchase a TV and spoke to Andy from Prestwich. He really went the extra mile to locate the TV I wanted and get it delivered to me. I was very pleased indeed with the service I received. The TV arrived on time and appears excellent.

19 January 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Andy's ( manager of the prestwich store…

Andy's ( manager of the prestwich store ) knowledge of products and what will work best for your requirements within your home is endless. Over the last 10 years I've bought all my electrical productors here from Tv's to ceiling speakers and ever time I've gone with his recommendation and the end product as blown my mind. His customer service is also unbeatable and that coupled with the fact Richer sounds productors cant be beaten on price or warranty makes it the only place you should be going to get your electrical gear from.

17 January 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service.

Great service and makes a customer feeled valued. My one stop shop for tvs and hifi.

16 January 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New CD Player for 2026..

Top class service as per. The trainee lad Ellis was ace. For what he knew and still learning on the job he did super, couldn’t fault him. Good luck with your future in the company and I’ll sure to be back for more purchases when I need something. Love the company Love this store.

28 December 2025
Rated 5 out of 5 stars

Our visit to Richer Sounds Prestwich…

Our visit to Richer Sounds Prestwich was made a lot easier thanks to the help we received from Dom.
He helped us choose exactly what we wanted and we never once felt like we were being pushed to spend more than needed.
We can definitely recommend paying them a visit if you get a chance.
Cheers
Ste and Aimee Millington

11 January 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

We had a fantastic experience at the…

We had a fantastic experience at the prestwich branch. The staff were extremely helpful and polite. The products purchased were quickly delivered. They were easy to install and are working fantastically.

5 January 2026
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Philips soundbar

Dominic at the Prestwich branch was fantastic to deal with. Item exactly as described and ready to collect from the shop next day.

7 January 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service at Richer Sounds Prestwich

We bought a turntable and ruark products in December and have been thoroughly impressed with the service provided by all members of the team at the Prestwich store. The items were delivered quickly to store over the busy Christmas period , excellent communications and dealt with very efficiently when we arrived to collect, and then given help to carry into the car.
Just great service. Thankyou so much .

24 December 2025
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

I found the staff that I spoke to were…

I found the staff that I spoke to were very polite and knowledgeable.I had a few problems arranging delivery but realise that it was probably due to the time of year and as I was going on a weeks holiday there were a few issues with arranging the delivery.Tv is now here and we are very pleased .Thanks for everything.

27 December 2025
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with both the product and the service I received. Excellent.

31 December 2025
Richer Sounds - Prestwich logo

Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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