A great price a further reduction after purchased rang and a refund was made with no quibble. All the personnel I spoke was most helpful. The TV was delivered the next day at no extra cost The five s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great and very fast service from the team at Reading, got what I wanted and also price matched to another retailer with no hassle at all. I will check them out first for future purchases
Company replied
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
Company replied
My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
Company details
- #6 of 40 best companies in Hi-fi shop
- #11 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
114 Oxford Road, RG1 7NE, Reading, United Kingdom
- 0333 900 0044
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great and very fast service from the team at Reading, got what I wanted and also price matched to another retailer with no hassle at all. I will check them out first for future purchases
22 August 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Great service from the Reading Team
Great service from the Reading Team. Happy to answer all my questions with quick and efficient aervixe
21 August 2026
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent sevice
A great price a further reduction after purchased rang and a refund was made with no quibble. All the personnel I spoke was most helpful. The TV was delivered the next day at no extra cost The five stars well deserved. I would recommend Richer Sounds.
19 August 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Top service and products
Great service and help as usual, along with great quality products at good prices
9 August 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The sales person was very helpful in…
The sales person was very helpful in selecting the product, which was delivered the following day as promised.
Excellent service!
17 August 2026
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Great helpful team with supportive…
Great helpful team with supportive aftercare support when resolving technical issues
16 August 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Your guys always listen closely to my…
Your guys always listen closely to my comments and help me to choose the best solution. I had mad a mistake buying one product but this was taken back and I spent more buying a much better product which I am now very happy with. Excellent service thanks, Paul
10 August 2026
Reply from Richer Sounds - Reading
Thank you for your wonderful feedback
30 years of quality
Always loved Richer Sounds. Been using them for 30 years (give or take) and their service remains the same. Top quality products sold by friendly, knowledgeable staff who are on hand for all my questions. I also love they don’t push the sale, they are just very very helpful. Well done Richer Sounds…here’s to 30 more years 🥂
9 August 2026
Reply from Richer Sounds - Reading
Thank you for your wonderful feedback
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Excellent advice and service
Excellent service, good advice, quick delivery. Have now placed two orders and great experience both times.
6 August 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Amazing Service
Rory, from the Reading store was amazingly helpful and helped me find exactly what I was looking for.
I will definitely shop with Richer Sounds again.
Great service, great products and value for money.
5 August 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Needed new wireless speaker
Needed new wireless speaker. Was able to bring my old one and preferred new one which they sourced from another shop and compare for 30 mins using my own music from iPhone. I bought new one and once home it was excellent. Nice job. Dave
5 August 2026
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Efficient store pick-up
CD player delivered into store for pick-up one day earlier than scheduled. Call from store to advise and easy pick-up.
31 July 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service as ever from…
Great customer service as ever from Richer Sounds in Reading, especially Rory who pointed me in the right direction when choosing my next TV.
30 July 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
James was exceptionally helpful
James was exceptionally helpful. Ordered on a Sunday, arrived Monday.
19 July 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good as usual
Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was not concerned anything breaking. Just shrugged.
16 July 2026
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Knowledgeable staff who provided…
Knowledgeable staff who provided excellent client service
16 July 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
A good range of quality items, nice staff
On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system. Richer Sounds was a recommendation from my brother, he was full of praise for your shop, and I have to agree. Thanks for your service and quality range.
15 July 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Great selection and knowledgable staff
Great selection and knowledgable staff
2 July 2026
Unprompted review
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.