My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
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See what reviewers are saying
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
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The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... See more
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Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... See more
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Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
114 Oxford Road, RG1 7NE, Reading, United Kingdom
- 0333 900 0044
4.9
Excellent
2k reviews
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I recently purchased a TV from Richer…
I recently purchased a TV from Richer Sounds Reading and was extremely impressed with the whole experience.
The price was very competitive and represented excellent value for money, especially when compared with other retailers. The staff were knowledgeable, friendly, and took the time to answer my questions without any sales pressure. Their advice helped me choose the right TV for my needs and gave me confidence in my purchase.
The ordering process was straightforward, and communication throughout was excellent. I was kept informed of the delivery arrangements and everything happened exactly as promised.
The TV arrived just two days after ordering and was delivered in perfect condition. It was well packaged, with no damage whatsoever, and worked flawlessly straight out of the box.
An added bonus was the included six-year guarantee, which provides real peace of mind and further demonstrates Richer Sounds' commitment to customer satisfaction.
Overall, I received excellent service, a great price, fast delivery, and a quality product backed by a superb guarantee. I would not hesitate to recommend Richer Sounds Reading to anyone looking to purchase a TV or other home entertainment equipment.
23 May 2026
Reply from Richer Sounds - Reading
Thank you for your wonderful feedback
I always deal with Richard Sounds
I always deal with Richard Sounds - knowledgable, honest opiniun and great value for money and willing to price match - I brought a TV and it came with a longer warranty than other suppliers - seriously if you havent used them your missing out on alot of things
12 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Timely and extremely helpful advice!
Timely and extremely helpful advice! I was about to order when it was suggested that for our particular needs and circumstances, an alternative product would serve our needs better!
27 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Easy to order and delivery was prompt…
Easy to order and delivery was prompt and easy also. Price of TV was very reasonable and competitive.
27 May 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Called ahead to reserve 2 items
Called ahead to reserve 2 items, discussed with Steve when I got there and decided to change to a single bteer specified item - great service and advice as always
27 May 2026
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Excellent service
Very impressed with visit to store and the attention given by Dan. He listened to my requirements and proposed several options within my criteria as well as pointing out special deals available. Pleased with my choice. Took TV away with me and decided to defer decision on sound bar deal, but subsequently decided to proceed. When I telephoned Dan he discovered an additional reduction on the TV which he retrospectively applied so making the sound bar an even better deal. And delivered next day. Most impressed and very satisfied.
26 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Top salesman Rory
23 May 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
i visited a RS shop recently to listen…
i visited a RS shop recently to listen to bookshelf speakers and came away dreaming of a floor standing model made by Dali. It was important to see and listen to various speakers to get a better sense of what was out there, their qualities and to help define what I wanted in a speaker. I appreciate all the time Rory gave me.
19 May 2026
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Order done on line very easy and…
Order done on line very easy and delivery was prompt so would definitely use again.
19 May 2026
Reply from Richer Sounds - Reading
Thank you for taking the time to leave us your review, it's great to hear all went smoothly and that you will consider shopping with us in the future!
Hopefully next time we will able to attain a full five star review, and of course if there were any areas you feel we could have improved within this time, we're always glad of feedback and can be contacted via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Exceptional service from Richer Sounds Reading.
I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was very helpfull. I ended up liking the Dali Oberon 5 which were over my budget so I didnt purchase. Due to recent price drop I decided to try again. This time I saw Rory who allowed me to trial the Oberon 5 at home as I was worried they might be too much for my small living room. This really was helpful as it proved I was right to be wary, so on return Rory demoed some smaller speakers and I decided on Warfedale Evo 5.1 . I was also allowed to trial at home the shop units, which I was happy with and so went ahead with the purchase. At no time did I feel pressured to buy and the advice was appreciated. Thank you all at Reading branch .
8 May 2026
Reply from Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
James was very helpful and informative
James was very helpful and informative. Overall a very good experience.
16 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great service !
18 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Everything from ordering to delivery…
Everything from ordering to delivery went very well.
11 May 2026
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great and helpful service over the…
Great and helpful service over the phone and safe, timely delivery.
14 May 2026
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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