Richer Sounds - Reading Reviews 

1,785
TrustScore 5 out of 5

4.9

114 Oxford Road, RG1 7NE Reading, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more

Company replied

Rated 5 out of 5 stars

On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more

Company replied

Rated 5 out of 5 stars

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more

Company replied

Rated 5 out of 5 stars

Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,785)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Why go anywhere else?

I’ve made several purchases from Richer Sounds in Reading and to be honest, I don’t bother looking anywhere else now. The staff, from the manager down and extremely knowledgeable, very helpful and friendly. When I leave the store I know I’m leaving with a quality product that is right for me and within my budget.

27 December 2025
Rated 5 out of 5 stars

Such easy and helpful staff

Such easy and helpful staff. The gentleman that helped me went through both amps I asked about despite only selling one of them. I bought an amp and it’s wonderful

29 December 2025
Rated 5 out of 5 stars

Great Shop

Very helpful and informative staff (in my case Rory) And even the the product i required wasn't in stock they had delivered in store (at my requst) and ready for collection the next day. Price of items were as good and or better as anywhere else

28 December 2025
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Reply from Richer Sounds - Reading

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great sensible advice and fantastic price

I went to Richer Sounds undecided on how I was going to approach a short-term stand-mounted tv setup before mounting on the wall. The person I spoke with was very knowledgeable and came up with an option to use a third-party TV stand (as the OEM stand didn’t meet my needs). Brilliant approach and meant I bought the TV I wanted. Really value the expertise and sensible ideas provided.

26 December 2025
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Reply from Richer Sounds - Reading

Thank you for your 5 star review!

Rated 5 out of 5 stars

The friendly and honest approach to the…

The friendly and honest approach to the whole experience. Steve was as enthusiastic and interested in our comparison pf the projectors as I was. He was also very knowledgeable about the subject

15 December 2025
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Reply from Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Superb service!

Superb service!
Ordered a dvd player at approx 13.00 on a Sunday afternoon, to be delivered to the store, hopefully by Tues pm.
Phone call from the shop 09.05 Monday morning, delivered, ready for collection.
Very happy

21 December 2025
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Reply from Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great Customer Service

Great, informative customer service, gave good advice and not overbearing. Bought a nice TV

13 December 2025
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Reply from Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Easy order online

Easy order online, great range and prices, delivered on time, perfect packaging. Product as expected.

13 December 2025
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Reply from Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Unbelievable knowledge and great…

Unbelievable knowledge and great customer service makes this the place to go for HiFi and TV. Can’t thank them enough for making my purchases so enjoyable and beating prices from elsewhere.

5 December 2025
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Reply from Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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