My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
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My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more
Company replied
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
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Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
114 Oxford Road, RG1 7NE, Reading, United Kingdom
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I’ve made several purchases from Richer Sounds in Reading and to be honest, I don’t bother looking anywhere else now. The staff, from the manager down and extremely knowledgeable, very helpful and friendly. When I leave the store I know I’m leaving with a quality product that is right for me and within my budget.
Such easy and helpful staff. The gentleman that helped me went through both amps I asked about despite only selling one of them. I bought an amp and it’s wonderful
I rang the shop to check the item was in stock, told them i'd be there in 15 minutes, arrived and it was waiting to be placed in my car, deal done in 5 minutes, no hassle, this is how it should be done...5 Star.
Very helpful and informative staff (in my case Rory) And even the the product i required wasn't in stock they had delivered in store (at my requst) and ready for collection the next day. Price of items were as good and or better as anywhere else

Reply from Richer Sounds - Reading
I went to Richer Sounds undecided on how I was going to approach a short-term stand-mounted tv setup before mounting on the wall. The person I spoke with was very knowledgeable and came up with an option to use a third-party TV stand (as the OEM stand didn’t meet my needs). Brilliant approach and meant I bought the TV I wanted. Really value the expertise and sensible ideas provided.

Reply from Richer Sounds - Reading
The friendly and honest approach to the whole experience. Steve was as enthusiastic and interested in our comparison pf the projectors as I was. He was also very knowledgeable about the subject

Reply from Richer Sounds - Reading
Really helpful and knowledgeable staff and very competitive prices.

Reply from Richer Sounds - Reading

Reply from Richer Sounds - Reading
Superb service!
Ordered a dvd player at approx 13.00 on a Sunday afternoon, to be delivered to the store, hopefully by Tues pm.
Phone call from the shop 09.05 Monday morning, delivered, ready for collection.
Very happy

Reply from Richer Sounds - Reading
Great, informative customer service, gave good advice and not overbearing. Bought a nice TV

Reply from Richer Sounds - Reading
Easy order online, great range and prices, delivered on time, perfect packaging. Product as expected.

Reply from Richer Sounds - Reading
Great staff knowledge with the queries i had, will return and buy

Reply from Richer Sounds - Reading
Steve and the team helped me with a repair in a most professional manner.

Reply from Richer Sounds - Reading
Friendly and helpful service when buying Optoma projectors from them.
Quick delivery.
Very pleased!
Unbelievable knowledge and great customer service makes this the place to go for HiFi and TV. Can’t thank them enough for making my purchases so enjoyable and beating prices from elsewhere.

Reply from Richer Sounds - Reading
A really friendly and helpful staff member went above what you usually expect.
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