Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more
Company replied
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Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more
Company replied
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more
Company replied
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more
Company replied
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
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I was able to go to a store to see the products and receive good advice from the helpful, knowledgeable staff. The problem with my existing TV was identified and I was offered a great solution. More than pleased with our new OLED television.

Reply from Richer Sounds - Reigate
Good product at a the lowest price available even on internet.
Very helpful and knowledgeable staff.

Reply from Richer Sounds - Reigate
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
Brought a TV off the richer sounds website after going into my local shop and getting a demonstration. The process was easy and got £10 off with 6 years guarantee (better than John Lewis guarantee). I did a click and collect and the shop called me when my TV was in. I went to pick it up with no hassle and they helped put it in my car. Lovely TV and very happy
Staff was so friendly and helpful when we was buying a new TV they took time to explain what the TV would give us

Reply from Richer Sounds - Reigate

Reply from Richer Sounds - Reigate
Helpful staff in the Reigate shop. Great prices and huge range.

Reply from Richer Sounds - Reigate
Great service and would recommend to anyone, plus a great range on offer.

Reply from Richer Sounds - Reigate

Reply from Richer Sounds - Reigate
Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.

Reply from Richer Sounds - Reigate
I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.

Reply from Richer Sounds - Reigate
Excellent customer service and aftercare. Very knowledgeable staff.

Reply from Richer Sounds - Reigate
I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..

Reply from Richer Sounds - Reigate
Great product knowledge and helpful team - collection and parking is a challenge.
Very efficient ordering service to store within the stated 2 days despite being the week before Christmas. Kept informed throughout the process via email then a courtesy phone call from the store to confirm my order was ready to collect. Friendly and professional service all round, thank you!

Reply from Richer Sounds - Reigate
Phoned up the store to order the item. The person I spoke to was incredibly helpful.

Reply from Richer Sounds - Reigate
Excellent advice with no pressure and ultimately a very satisfactory purchase at prices competitive with the Internet.

Reply from Richer Sounds - Reigate
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