The only place to go! I was looking to upgrade my AVR & came to this store, The guys advised me based on my budget & what I was looking for, I ended up going for the new Denon AVR-X2900H DAB, wh... See more
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Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... See more
Company replied
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more
Company replied
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #13 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
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Excellent recommendations
Excellent recommendations, demonstration, service and attention from Ian the Manager and Oli who demonstrated and sold me the Cambridge Audio Evo One. Very pleased with my purchase
May use AI-assist with repliesRead more
Oliver
The sales person, Oliver, was knowledgeable and very helpful in assisting us in our choices.
The installers were absolutely the best. Easy set-up and comprehensive instructions as to the operation of the new items.
Thanks all round. We care more than satisfied
“Customer Care That Builds Trust”
Kirit- Crawley
I purchased a TV over the phone and was served by John, who was extremely helpful, polite, and professional. He put the customer first throughout, clearly explained everything, and even arranged a swap when a product was sent in error. Richer Sounds is doing an excellent job of focusing on customers, being responsive and solution‑oriented, and handling purchases smoothly while resolving issues quickly and fairly. This consistency builds trust and makes me confident in recommending Richer Sounds to others.
Great service
Decided to buy a new turntable and resurrect my vinyl collection. Went into the Reigate store and met Oli. Top service from a really nice and knowledgeable guy. He listened to what I actually wanted and needed and spent time offering me several options. No hard sell, just a genuine desire to make sure I got the right product. Cannot rate Oli and the store highly enough.
I wanted an item fairly quickly but the…
I wanted an item fairly quickly but the local Richer Sounds did not have it in store so I emailed all the branches that I could drive to and I'm pleased to say every one responded quickly. All the shops offered home delivery but this could have been up to five days. So I recontacted to my branch who said they could get it in store in two or three days whilst processing the order by phone they reailsed they could get it to quicker by delivering it direct and I received the item the next day. Excellent service.

Reply from Richer Sounds - Reigate
Great service
Great service, knowledgeable staff and wonderful price. Thank you Richer Sounds, Reigate
excellent staff always helpful and sell…
excellent staff always helpful and sell top notch goods.

Reply from Richer Sounds - Reigate
Staff couldn't be more helpful
Staff couldn't be more helpful, no pressure to buy anything, unlike other electrical retailers. A pleasure to shop and spend money in.

Reply from Richer Sounds - Reigate
Great all round experience
Excellent deals (Keen pricing), feeling valued as a customer (VIP Scheme), knowledgeable & helpful staff (Reigate) and continued support (6 year product guarantees).

Reply from Richer Sounds - Reigate
Super experience from richer sounds in…
Super experience from richer sounds in Reigate. The team were very helpful and I'm very pleased with the new TV, delivery and price paid. 10/10
An easy company to deal with
An easy company to deal with. Knowledgeable staff, Good pricing. A seven minute phone call, 5 mins instore to collect. Done and dusted.
Best service ever
Hi, well what can I say. Had a problem christmas is coming and the staff went over and above to resolve immediately.
Can't thank them enough.

Reply from Richer Sounds - Reigate
I was looking to upgrade my hi-Fi…
I was looking to upgrade my hi-Fi system and not fully understanding the advancements of systems these days I thought I would go with Richer Sounds they seem to know everything about these systems and have been for quite a number of years.
And I was not disappointed.
I was greeted by Richard of the Reigate branch for an in store demonstration of the products I had chosen but he also added a similar product. After some advice and guidance from Richard he left me to enjoy and get familiar with the products I had chosen. The turntable was a lot simpler and more stylish than my original idea and the all in one mini hi Fi system is very impressive.
I’m glad I booked the demonstration because it really helped me choose the right products for my needs.
This is one idea that Richer Sounds has ( I think ), above anyone else.
So thank you Richard for the guidance and expert advice and thank you Richer Sounds for providing some top quality products so I can enjoy my music more.
Well done.

Reply from Richer Sounds - Reigate

Reply from Richer Sounds - Reigate
Thank You Richard - Reigate Branch
Richard at the Reigate branch was extremely helpful. His patience and understanding of our choices were second to non. Would highly recommend Richer Sounds ☺️

Reply from Richer Sounds - Reigate
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. There is never any pressure to buy more expensive equipment than required.
Excellent service
Great service and very competitive prices
Great service by Michael on the phone, and by Oli in the Reigate store. Very helpful and friendly, and good, competitive prices.
I would recommend Richer Sounds in Reigate.
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