Richer Sounds - Romford Reviews 

2,581
TrustScore 5 out of 5

4.9

73 Main Road, RM2 5EL Romford, GB


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Rated 5 out of 5 stars

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... See more

Company replied

Rated 5 out of 5 stars

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... See more

Company replied

Rated 5 out of 5 stars

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... See more

Company replied

Rated 5 out of 5 stars

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,581)

24,376 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and always a great deal!

Fantastic service provided at the Romford store, got a great deal, I would always recommend going into store and talking to the experts to get all your questions answered and check if there are any deals not advertised online.

24 January 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very friendly & welcoming

Ordered my item online to pick up in store,
DPD tracking also when arrived a nice friendly phone call to say item has been received at store, I arrived 20 minutes before opening, wasn’t a problem for the guys,opened up early & what a very warm friendly atmosphere by all staff. Romford store.
Very happy with my purchase with a massive knock down price, searched absolutely everywhere online no one could beat richer sounds on price. Very highly recommended.

22 January 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

THe staff are very helpful and…

THe staff are very helpful and knowledgeable. I always receive friendly and courteous welcome.

26 December 2025
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Went in store to replace a broken…

Went in store to replace a broken bracket. It wasn’t in stock so they sent it out next day free of charge to my home.

20 January 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great experience!!

Great experience! Bought a turntable and a valve amp! Steve the manager set it all up in the demo room for me to listen to. Will recommend!!

19 January 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Steve

Steve, the manager, was extremely helpful and set me up with a nice, long demo prior to me making my purchasing decision.

19 January 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great company and good old fashioned ‘customer service’.…

Having purchased a number of products from Richer Sounds over many years, I can honestly say my experiences with all members of the team at the Cardiff store, has been nothing short of excellent.
Help, support, advice and amazing after sales has been the driving factor in why we return to RS every time we’re planning on purchasing new products.

12 January 2026
Rated 5 out of 5 stars

Served by experts

We have been purchasing items for a long time at this store. Always get expert help from the nicest people.
Always competitively price too.

17 January 2026
Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff, very helpful.

17 January 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds Romford Best Customer Care

I initially phoned Richer Sounds Romford to buy the Sony Bravia 7 and the call was friendly but still informative.
A few days later I picked up the telly and was in and out within 10 minutes! No faff.
I was pleasantly surprised that I got a follow up call from Graham a week later seeing how I'm getting on with the Sony i.e. was I having any problems with any settings etc. I said I couldn't be happier with the Bravia. We had a chat about the Bravia and other TVs for future reference... I for one will buy my next tv from Richer Sounds Romford... Can I also say that the follow up phone call to me came across as natural and not scripted. Long may that continue.

16 January 2026
Unprompted review
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Reply from Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent Service

I visited Richer Sounds in Romford to get advice about how best to update my existing AV set up which was very old. Richard provided good advice matching my needs and budget with the various units available. After considering the options for a few days, I rang the store again and discussed the benefits of a slightly better Network AV Amplifier which I bought. Richard said be sure to call them if I had any issues or questions when setting it up. It was delivered the next day. I am very pleased with both the Amp and the great service provided.

15 January 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Eko 32inch

Purchased a 32 inch eko TV very impressed with TV for price ..service was straight forward click and collect delivered to store
⭐⭐⭐⭐⭐

13 January 2026
Rated 5 out of 5 stars

Samsung OLED TV 55"

Good advice, nice people in the Romford showroom and good prices!

Thank you

7 January 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review!

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