Richer Sounds - Romford Reviews 

2,573
TrustScore 5 out of 5

4.9

73 Main Road, RM2 5EL Romford, GB


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Rated 5 out of 5 stars

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... See more

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Rated 5 out of 5 stars

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... See more

Company replied

Rated 5 out of 5 stars

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... See more

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Rated 5 out of 5 stars

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,573)

24,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice and friendly

Great advice and friendly, knowledgeable staff. Delivery was good too

7 January 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Richer Sounds every time

I knew what TV I wanted and Steve confirmed I was making the right choice.
Richer Sounds were cheaper than anywhere else, although Curry’s could price match, they couldn’t include the free projector that RS were including.
I got a great deal and very happy with my purchase. This is the second TV I’ve bought from RS and I’m sure it won’t be the last.

29 March 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Sony tv

Shop staff very helpful and informative, delivery was exactly when stated

27 March 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Bought Marantz PM7000N amplifier with…

Bought Marantz PM7000N amplifier with Wharfedale Diamond 12.3i speakers

Out of the world music quality. Excellent arrangement done by Richer Sounds Romford staff in arranging a demo. I went there with a playlist of over 30 songs. They were patient enough to let me listen to my teat songs for over 45 minutes after I finally selected.

Thank you.

22 March 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Team were great and helped guide to…

Team were great and helped guide to towards a TV that was never on my radar l, was better priced and had better specs. Specifically chose to come here over Currys or John Lewis for the customer service and the product knowledge, and am very happy I did.

7 March 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service and knowledge

Was looking for a 65” tv with many options. Graham was excellent and extremely knowledgeable on the different options. He explained all the pros and cons and we ended up with the product that was exactly right for me and the environment it sits in. Will always go to Richer for anything I need in future. Thank you

12 March 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I have purchased a few things from…

I have purchased a few things from Richer Sounds and I would certainly recommend them. Very helpful & friendly staff always willing to give you their expertise and advise on their products. AA+++

20 March 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Super helpful and attentive staff

Super helpful and attentive staff, very well informed and I didn’t feel pressured into decision making. Delivery is always super fast too.

9 November 2025
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 1 out of 5 stars

Richer Sounds supplied a Mitchell &…

Richer Sounds supplied a Mitchell & Brown TV with a Humax Recorder. Having spent some frustrating hours trying to set the system up I gave up and ask Humax for help. This is part of their reply “...return this box to the retail shop for refund due to incompatibility.”
Richer Sounds accepted this published proof and will be replacing the TV with a Sony.
I went to Richer Sounds as “experts” so I am not at all impressed! No, they did not offer to set up the replaced system for me!

11 March 2026
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Reply from Richer Sounds - Romford

I was genuinely sorry to read of the troubles you have had with your system. In general, Freeview boxes and TVs are designed to work together universally via the HDMI standard, so it's not what we would expect for a combination like this to cause issues.

Whilst I'm sure the the store colleagues were trying to resolve what appears a complex problem by simply agreeing to replace the TV, I appreciate how the e-mail you received from the supplier has caused consternation and will investigate with them.

In the meantime, either myself or a senior team member will be in touch to ensure the matter is resolved to your complete satisfaction. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that these problems are rare, and I'm sorry that things went wrong for whatever reason on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

New TV and soundbar

I had a great experience as the staff were knowledgeable and honest.

I went in wanting advice on a new TV and walked out with a great TV and a truly awesome soundbar, which I took on the sellers recommendation.

They even helped me put the items in my car. Very friendly and very helpful.

7 March 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

What would make you happy?

There were some problems with my purchase but staff did try their best to solve them and they were friendly and helpful at all times. It too a while but their response of “what would make you happy?” Was what I as a customer would always want to hear.

10 March 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Purchase of Hifi equipment

Excellent customer service from the guys at Richer sounds, think it was Dave i spoke to and saw in store. Sorted out the little issue afterwards aswell!

4 March 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledgeable and friendly

Really friendly people who were able to answer all my questions and suggest options for me. I felt like the advise was unbiased

7 March 2026
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Reply from Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Joel to the rescue

Once again Joel made it easy to amend an order because of time constraints. Nothing is ever too much trouble for him, and he is always ready and able to give good, considered advice.

6 March 2026
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Reply from Richer Sounds - Romford

Thank you for your wonderful feedback

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