Richer Sounds - Romford Reviews 

Great service. Great knowledge. Great prices. Great experience

Delighted with this purchase. Really great price versus the wider market and delivered really quickly and works perfectly. Thank you

I contacted Richer Sounds Romford back in March to ask about price matching. They responded promptly, which I appreciated, and explained they couldn’t match the offer on a 55-inch TCL TV because the other retailer only provided a 2-year warranty, whereas Richer Sounds includes a 6-year warranty. That’s a fair and reasonable point.
I then asked whether there were any offers available for the larger 65-inch version. Initially, I didn’t receive a response, but after chasing, they confirmed there were no special deals.
Based on that, I decided to go ahead with the 55-inch model and emailed again to ask how to proceed with placing the order. Unfortunately, I didn’t receive any reply. While I can understand missing one email due to being busy, it happened again at the point where I was ready to make a purchase.
What makes this more frustrating is their automated response proudly states they will reply within 24 hours. In my experience, that simply wasn’t the case. If this is something they can’t consistently deliver, it shouldn’t be stated so confidently.
Overall, the initial response was helpful and fair, but the lack of follow-up when I was actively trying to buy gives the impression of poor communication and lack of customer care.
In the end, I placed the order through their website myself. While the product offering and warranty are strong, the experience made me question the value of contacting the store at all, as it felt like meaningful customer interaction was lacking.

Great service given a credit note for a previous purchase the recommendations for replacement headphones were incredible ! Cannot recommend the seinhssuset adr680 highly enoungh . Great headphones

I’ve got to say that every time I shop at literally any store in London, the service the knowledge and the friendly experience I have received from the staff is always exceptional. No hard sell like you get from other large supermarket retailers with little or no knowledge.
Many thanks all.

Excellent advice and professional service

Very easy and straightforward. Can think of no suggestions that could improve the quality of the service

Easy to order online
Delivery within few days and on time
Love the Tv
Customer service filling order at Romford really helpful

Very helpful and patient . Steve was incredibly good and worked out several options as we changed our plans over several weeks. Would highly recommend.

Knowledge by the store manager/assistant of FreeSat meant that we were able to identify a TV that met all my requirements, was in stock and was value for money.

ordered over the phone, great advice on selecting my amp.
delivery next day.

What can I say .....Richer sounds have been absolutely amazing! I'd never heard of them before & my brother recommended them to me & I'm so pleased that he did 😀 Service was second to none , very friendly helpful telephone service , excellent prices & offers & very quick delivery.....can't rate them highly enough.

Hassle free purchase of LG tv, they did a price beat for me. Would buy again.

perfect customer service, nothing was to much trouble, all technical question and advise was good and informative, great selection of equipment to chose from, the turntable i chose was out of stock but arrived the next day for collection as requested.

Excellent prices and great customer service

The Richer team could not have been more pleasant to deal with - very knowledgeable and helpful. I would definitely recommend anybody thinking of buying a quality HIFI system go to Richer Sounds - lots of choice at various price points.

I knew my old system was on the way out, so I've been preparing for a sizeable spent. I phoned up the Romford branch and spoke to Dave, the assistant manager. I had previously spoken to a sound/tv engineer, Wasif, who had given me ideas of what I may need. Dave and I discussed my need for a Denon AC Receiver, Magnetar Universal disc player and a 55" TV. I managed to order all three items, although I had to pay extra for the Universal disc player's 6 years warranty but considered it essential. Great price on the LG TV and because I was buying several, fairly expensive items, I received an additional discount. So fortunately, all came in just under budget. Free excellent delivery by Furdeco was as agreed and coincidentally, Wasif was in the shop when I rang, so I spoke to him and he installed everything the day after delivery. Delighted!

Excellent Service. My initial contact was with Ash who was knowledgeable and helpful. When I called back to confirm my purchase Ash was not in so I spoke with Steve who was brilliant as always. Although I am no where near Romford it’s my “go to” store.

Helpful and knowledgeable people in shop. Access to technical help after sale to help set up.

First class service given when I wanted to purchase a Cambridge Audio CD player. Would recommend Richer Sounds 100% for Hi Fi products and advice.